ADT Dunbar Rep was terrible - respond

“The area rep. for Dunbar was terrible (Tarpaul). Unprofessional in providing a quote on a notepad with minimal detail. I had to repeatedly request some documentation showing what the security package included since the packaged we were being offered did not match anything listed on the website. Tarpaul did not have a price list, rather she wrote down prices from memory which she kept correcting as we met with her. And hse kept saying "oops, I forgot this other cost". Extremely unprofessional. We asked her to review the existing equipment in the house to see if it could be re-used. She 'checked' with a technician and we had her provide a quote before we signed up. During the installation, the technician (who was excellent) advised that Tarpaul was wrong and we had to incurr $200 of additional charges. He gave us a slight discount for the inconvenience which we paid via VISA. Then a month later ADT charged us again but for the undiscounted price. When we complained they reversed the discounted charge, rather than the incorrect one!! Argh!!!!”