Above and beyond on customer service

Carpet on stairs and Laminate flooring installation - total upsatirs and sun room When I ordered laminate flooring for the 3 bedrooms and hallway on the second floor of our house I realized that due to some large and heavy furniture it was not going to be an easy job.

The flooring was delivered on time and the installers were most helpful in moving some of the heaver pieces. After laying a number of strips of laminate the installers called our attention to some imperfections in the shading on some of the boards. In reporting back to the Merivale Store the salesman and magager immediatly called the installation off and advised that a total new batch was to be ordered immediatley. After some thought my wife and I had lost a little confidence in that particular product and the store called us in and helped us choose a different type and manufacturer.

In realization of the inconvienence the store rushed the order through and rearranged the installer work schedule so that we had the total new flooring installed within one week of the first visit. We also had the total stairs recarpeted and this went without a hitch with the carpet being installed as and when promised.

I was truly impressed with the level of prompt and professional curtosy afforded us and the quick action taken on something that was a manufactures defect and not of Alexanians making. Prior to going to Alexanian we did try out several other retailers but their manner and approach truly turned us off.

Our experiance in dealing with the Merivale Alexanian store was exeptional and I would have no hesitation in recommending their service to anyone.