Allan Rug Company Ltd

Rating: 4.3 out of 5

Allan Rug Company Ltd reviews (34)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2024

    Carpeting on stairs and landing

    We had a great experience with the purchasing and installation of carpeting on stairs and landing. Alan was helpful in selecting the carpeting. Paul did an excellent job installing the carpeting. The stairs were fully carpeted (not a runner) and the carpeting on the landing had to be seemed with carpeting that was already installed. We are very satisfied will all aspects of the project.

    Answer from pro:

    Thank you for the wonderful review Debbie. It was a pleasure working with you. I will pass this along to Paul. Please do not hesitate to contact us for any future projects. Thanks again for your business Alan

    Reply created 26 Jan 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Nov 2021

    Installation guarantee is meaningless

    The installation guarantee is meaningless, literally told me it would only apply if the material was 'falling apart'! I was pressured to pay a lot extra for a glue down floor rather than a floating one, but the glue hasn't kept it attached so I had a floating floor that is especially obvious in summer with the humidity, despite paying to have it glued down. Fast forward a few months to the Winter, and the opposite is happening, the cork tiles have contracted so the flooring is now literally 'falling apart' and they still won't do anything - keep saying they are talking to the managers etc but are just stalling so it will be past the guarantee period. Nightmare to deal with. Kicking myself after seeing all other the negative reviews on here about their installations -don't do it!
  • Review from Customer of Allan Rug Company Ltd
    Rating: 5 out of 5
    Review left on 30 Jan 2021

    susan

    We have been dealing with Allan Rug for over 10 years now. They always stand behind their products. There Customer service is fantastic. I highly recommend them. Will continue to use for all our flooring needs.
  • Review from Customer of Allan Rug Company Ltd
    Rating: 5 out of 5
    Review left on 17 Apr 2019

    Broadloom Family Room

    Beverly was helpful and knowledgeable. Their selection was great with lots of samples in showroom. Installer was amazing- quick, helpful, neat and professional. Would use them again. Prices were in line with competition.

    Answer from pro:

    thank you for your business and the great review. I will let Beverly know. We look forward to working with you again on your next project. Allan

    Reply created 26 Apr 2019
  • Review from davereine
    Rating: 5 out of 5
    Review left on 12 Apr 2019

    Happy With our Purchase

    This is our second time buying a rug at Allan Rug. We are thrilled with our experience and with the area rug we bought there. The sales staff were very knowledgeable and helped us pick out what would work for our space. Our rug was ready quicker than anticipated and it was easy to arrange for delivery. The installers went above and beyond in ensuring the rug was in the perfect spot, and even helped us move an existing rug. We will definitely use Allan Rug again and have recommended them to friends and family.

    Answer from pro:

    Thank you David. As always it was a pleasure working with you and Deborah. I hope to see you again when you need more carpet or flooring. Thanks again for your business. Allan

    Reply created 20 Apr 2019
  • Review from Customer of Allan Rug Company Ltd
    Rating: 5 out of 5
    Review left on 8 Apr 2019

    Always a positive, professional experience

    I have worked with Allan Rug Company for a number of years and it is a consistently great experience. As both a designer and a customer, it's a pleasure to work with Peter and their staff for their knowledge, inventory cost competitiveness, and execution. I appreciate that whether I need the installation of a stair runner or installation for different flooring and area rugs throughout a large home, Allan delivers attentive, timely, service and execution. SF

    Answer from pro:

    thank you for the wonderful review. We look forward to working with you again on your next project. Thanks again for your business Allan

    Reply created 3 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2019

    Bedroom Carpet Installation

    Professional excellent service, Jason is the most helpful salesperson, I have dealt with him on several occasions and will continue to do so. He has great ideas and gives excellent advice. Very happy with the choice he helped me make. The installers Peter and Anna also great, very friendly, courteous and professional. Great selection and prices. Highly recommend Allan Rug.

    Answer from pro:

    thank you for the great review. I will tell Jason and our installers. We look forward to working with you again. Allan Montekio

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2018

    wall to wall carpeting in entrance, stairs and landing

    Allan Rugs was recommended to us by friends and we could not have been happier. They have great stock at excellent prices, especially for the quality. We found fantastic wool carpeting for hard-wearing areas. The installer (John) was amazing. We definitely benefited from his experience when it came to working out the transition zones from carpet to hardwood at doorways. He also did a beautiful and careful job of both removing and then meticulously reinstalling the quarter round. That it had been removed at all was pretty much invisible by the time he was done. Definitely a five star experience all round!

    Answer from pro:

    Thank you so much for taking the time to write this review. Glad everything turned out so well . Enjoy!! Beverley

    Reply created 16 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2018

    Stair runners and foyer area carpet

    We recently popped into Allan Rug Co. and met Beverley. We had a carpet sample from another company and asked if they carried it. Their quote was more reasonable for this expensive product. Beverley also showed us some less expensive alternatives (which we did not go with). It was a pleasure dealing with Beverley as well as Paul the installer who did a perfect job.

    Answer from pro:

    Thank you. It was also a pleasure dealing with you All the best and hope to see you again soon. Beverley

    Reply created 2 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2018

    Luxury Vinyl Planks Product and Service

    I had to get my laminate floor replaced at my condo due to water flood. i found this place called Allan Rug near Dufferin St while looking at other places. I must say that the experience right from I walked in the door, to product selection, and delivery was phenomenal. I replaced my laminate floor with LVP (Luxury vinyl plank) and looks amazing. Thanks to all staff at Allan Rug for their great customer service, specially Robert and Beth who made the experience a great one during this major renovation. I would definitely recommend them and will definitely use them again.

    Answer from pro:

    Many thanks for taking the time to write this lovely review. We really appreciate it and wish you all the best!

    Reply created 2 Jun 2018
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