Delta Air Systems

Heating & Air Conditioning
Waterloo ON N2V 1A1
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Reviews for Delta Air Systems

Average customer rating:
9.9 10 (305 reviews)

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Jeff Ashton in Kitchener
Jeff Ashton in Kitchener
2 reviews Kitchener, ON
10/10

Lennox Furnace Replacement

In October 2011, I had my 23 year old furnace replaced by Delta with a high efficiency Lexnnox furnace. I was going to write this review sooner, but I procrastinated. It wasn't until recently, when I had a contractor in to install tile, that I realized just how good Delta's service was.

One of the things I valued most about the work Delta did, was that the installation team ensured I was ok with all decisions throughout the process. This included the new placement of the hot water heater, and where the external intake and outtake pipes for the new furnace would be installed. It would have been easy to just go ahead with what they thought best, but the fact that they sought out my approval first, was extremely appreciated.

Another important point in contrast to the recent contractor, was that the Delta installation team respected the conditions of my home. They laid out drop sheets from the front door to the basement, and took the proper care to not damage the walls while carrying in the new furnace.

I should also mention the thoroughness of the quote process. Unlike the other companies I got quotes from, Scott Padfield was extremely detailed. He examined the entire house, where others only focused on the furnace room. He made recommendations about relocating my cold air returns for better air conditioning performance, even though I wasn't getting an air conditioner installed yet.

In retrospect, I'm very satisfied I went with Delta Air Systems. I'm able to sleep easy and warm this winter knowing they've done a quality installation. Now I just wish they had tile installation guys with the same integrity. :)

Thanks Delta

Approximate cost of services:
$5,000.00
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Company Response

Thank you very much for your install comments I will pass them on to the install team.

Dan in Kitchener
Dan in Kitchener
1 review Kitchener, ON
8/10

Furnace replacement

This is our second system installed by Delta, the first at a previous home. There was a reason we chose them a second time.

Of all the companies we had out to quote, Scott was the easiest to talk to, and the person I felt most comfortable with for the install of our unit.

The first unit we had installed by them went off without a hitch. The installers were very knowledgeable and did a top notch job.

This time around we weren't as happy with the installers. They left some very large gaps around the transition from the old duct to new, and around the air con. coil. We did raise this issue to our rep. and it was fixed a few weeks later. In the end we are ver happy with the job they did.

We would defiantly use them again for any further hvac needs.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Follow up to the install could have been done a bit quicker. It was about 2-3 weeks after that we heard from them. And then it took a follow up email a few weeks later to have our issue resolved. (it was a small issue, so it was not a huge deal)
Any advice to offer fellow homeowners facing a similar project?
Don't waste your time shopping around, Delta will probably come up the same or slightly cheaper, and they do a great job.
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Company Response

Thank you for your review of your recent installation. I will pass on your notes to the Team. And thanks for choosing Delta again for your new equipment.

Carolyn in Waterloo
Carolyn in Waterloo
1 review Waterloo, ON
10/10

Furnace & Humidifier

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had Delta Air Systems install a furnace for me on Dec. 7th of this year. I found the salesman Scott, to be extremely helpful when choosing what would be appropriate for my home. He was very professional and honest and did not try to oversell me .Some of the other companies that I had give me a quote, tried to sell me more than I wanted or needed.
When the installers came, they were on time, put down sheets everywhere to protect my floors and carpet, were very respectful of my time and home. They went about their job with few interuptions . Any questions were asked very politely. When they left my home it was as if they had not been there- clean and the basement where they were working, was neat , tidy and clean. The new lines were marked clearly.
Scott came by a few days later to check the system and is recommending a slight change in the position of the filter . He checked it all out and explained the usage of the new thermostat. He offered to come back if I had any questions to help me out. He told me that I could call him any time.
That is the kind of service that I am pleased to recommend to others!

A very satisfied customer
Carolyn

Approximate cost of services:
$4,900.00
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Company Response

Thank you for comfirming we taking the right steps to delighting our customers. And thank you for choosing Delta

Heidi in Kitchener
Heidi in Kitchener
1 review KITCHENER, ON
10/10

LARS Boiler

Delta exceeded our expectations at every turn. There installation was flawless, and there follow up to ensure our satisfaction was incredible. We are moving forward getting our air conditioning and our other property updated by Delta. I expected the installation to be invasive, loud and messy... and it was the exact opposite... we barely knew they were there. Thank you to Scott, kevin and the whole team for proving we made the right choice! Heidi L

Approximate cost of services:
$12,000.00
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Company Response

Thank you for your comments they are greatly appreciated. And thank you for choosing Delta.

JP in Waterloo
JP in Waterloo
1 review WATERLOO, ON
10/10

Furnace, Humidifier

Our experience with Delta Air Systems has been very positive, right from the initial visit with Scott Padfield who outlined our options through to the installation process and beyond. After we decided on a Lennox SLP98 system with intelligent thermostat and humidifier, Brian and his crew made sure that the job was completed to a very high standard. We are very impressed with the level of service and feel confident that any future HVAC needs would be dealt with quickly and efficiently.

Approximate cost of services:
$6,000.00
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Company Response

We appriciate your comments and I will pass them on to both Brian and Scott. Thank you for putting your trust in Delta and if we can help you in the future we would be happy to help you.

Mike in Kitchener
Mike in Kitchener
1 review Kitchener, ON
10/10

Installation of New Furnace

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Shortly before this past Christmas my furnace required replacement. After meeting with several vendors I chose Delta Air Systems Ltd. to supply and install a new furnace and remove my old system.

To begin with I found the sales information that you provided both helpful and informative without being ‘pushy’. Your installation crew was punctual, tidy and acted in a professional manner. I am very pleased with the quality of workmanship of the finished installation and would recommend Delta Air Systems Ltd. to others. Thank you for help.

Approximate cost of services:
$3,700.00
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Company Response

Thank you for your feedback and I will pass them on. And thank you for choosing Delta for your furnace needs.

Lou in Kitchener
Lou in Kitchener
1 review Kitchener, ON
10/10

Replacement furnace and air conditioner replaced.

My particular installers were very talented. Quality of work was excellent. Sales followed up to determine satisfaction level. When one of the new ducts was found to be sized wrong they di not jury rig but had the shop manufacture a new one.

Approximate cost of services:
$9,000.00
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Company Response

Thanks Lou for choosing Delta I'll pass your comments on to our team.

Mark in Kitchener
Mark in Kitchener
1 review Kitchener, ON
10/10

New furnace

We had a few different companies come in for an estimate, but decided to go with Delta because they seemed very knowledgeable about the products and about what we would need. They didn't try to 'upsell' us or anything, just told us what would be best for our needs and our budget. They were very helpful in explaining how the furnace actually works so that we could make an informed decision. On the day of the installation, the 2 workers that came were very polite, and efficient. They cleaned up any mess they made and took they old furnace with them. In the future, I would definintely recommend Delta to friends and family

Approximate cost of services:
$5,000.00
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Company Response

Thank you very much for your praise of Delta I will pass on your comments to our Install and Sales departments

Ivan Valvassori in Kitchener
Ivan Valvassori in Kitchener
1 review Kitchener, ON
10/10

Heating/Cooling & Gas Fireplace

We contracted Delta for HVAC work and to add a gas fireplace. The workmanship was outstanding. They stuck to the price quoted and completed the work on schedule. The advice they gave added value to the finished product and the attention to detail made the job run smooth. From the rough-in to the finish we found everyone from Delta very professional to work with. I highly recommend using them.

Approximate cost of services:
$0.00
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Company Response

Thank you very much for your comments. If we can help you in the future we are at your service.

Matt Grant in Guelph
Matt Grant in Guelph
1 review Guelph, ON
10/10

Complete Forced air Gas Furnace and Ductwork Install

I come from a slightly different standpoint in that I have so far contracted Delta Air to install 2 complete installs that were both previously electric baseboards in rental units. Glenn (thier salesman) has been extremely professional and been an invaluable resource as I continue to look at future purchases. He has provide quotes on each project - the final bill has always come in at or below the quoted price. I find that many other contractors final bills are much higher than thier original quote.
The installers and technicians have been great to work with, have been very courtious and done a great job. As well they were flexible to assist us with work within city bylaws. When we ran into a hiccup when first firing the furnace Delta had a technician in the house within hours!
I would recommend Delta Air to anyone and putting my money where my mouth is have lined them up for 2 more jobs.

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for your faith in Delta and we look forward to servicing you in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Delta Air Systems

Delta Air Systems has been in the business of improving the quality of the environment in homes and businesses since the 1950's. Our approach has always been to listen first --fully understanding your needs makes it simple to develop practical and cost effective solutions.

We service what we sell and sell only what we service. That's why we deal only with the top brand names in the industry. Established manufacturers with products that are certified, tested and approved.

Delta Air Systems has passed the Lennox Quality Dealer Standards Program. It is a commitment to excellence through top quality customer service consistent in all participating independent dealers.

For helpful tips and information, please visit our blog: https://deltaairsystems.com/blog/

Our services includes: Furnaces, Air Conditioners, Heat Pumps, HRV/ERVs, Air Filtration, Geothermal, Residential Drain Water Heat Recovery systems, hot water tanks, tankless water heaters, tubeheaters, garage heater, space heaters, fireplaces, thermostats, duct cleaning, ductwork, chimney liners, ductless mini split, Hepa filter,IAQ, filters, AC, water softeners, electronic air cleaners, Ecobee thermostats,honeywell ,dehumidifiers, humidifiers, boilers, UV lights,.
We also service Aprilaire, Carrier, York, Monitor, Trane, Lennox, Goodman, Amana, Coleman, Bryant, Payne, Reliance, Rheem, Rudd, Heil, Keeprite, Luxaire, Ducane, Kozy, Town & Country, Montigo, Viessmann, Larrs, American Standard, heating & air conditioning issues are our specialty.
Install, service, and maintenance plans for red flagged furnaces, air systems, hvac, heating, cooling, furnace, air conditioner, cracked heat exchange, fireplaces, etc.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Heat Pumps, HRV/ERVs, Air Filtration, Geothermal, Residential Drain Water Heat Recovery systems, hot water tanks, tankless waer heaters, fireplaces
SERVICES
Furnace Installation, AC installations, Furnace Service, Furnace Repair, AC Service, AC repair, Air Conditioner Repairs, Air Conditioner Service, Planned Maintenance, HVAC diagnostics, Fireplaces, Humidifiers, Air Cleaners
BRANDS
Lennox, Daikin, Aire-Flo Vanee, IBC, Viessmann, Montigo Fireplaces
SPECIALITIES
Residential Heating, Cooling, Filtration,Ventilation, Furnace Repair, AC repair,Furnace Maintenance, AC Maintenance,Duct systems, H-vac, Heating, Cooling, Furnace, Air Conditioner, Cracked Heat Exchange, Fireplaces, etc. Daikin, Lennox, Vanee, IBC, Viessmann, Government Rebates, Rebates
WEBSITE
http://deltaairsystems.com/
YEAR ESTABLISHED
1955
NUMBER OF EMPLOYEES
40
RETURN POLICY
Yes
PAYMENT METHOD
Visa, MasterCard,Debit,financing available
LICENSES
TSSA, All installers and service personal are fully licensed
MEMBERSHIPS
BBB, HRAI
LIABILITY INSURANCE
Yes
DIPLOMAS
YES
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
YES
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Factory warranty
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