“All work was done according to TSSA standards. I contacted the TSSA regarding the customer, they know me and didn't feel a site visit to inspect was warranted. All my staff are current G2 licensed gas fitters and I have their licenses to prove it. We bent over backwards for this customer, he never called after the job was complete to say there were any unresolved issues. I have a note from the customer thanking us for "outstanding service". However, the customer refused to pay upon completion, held back $2500.00 for over thirty days, which is against the law, and then put a stop payment on the balance without once contacting my office or my cell. My customers will testify that I am available anytime to resolve any concerns, but this customer never called my office or my cell to discuss any issues he MAY have had. I have asked for proof and any bills showing there was a leak in the work we did, he has yet to send me any proof that he had to get anything we did fixed. This was over 4 months ago. Obviously, no proof exists, or he would have supplied it by now. I finally had to put a lien on his house to collect the balance. The money he owes us is still not paid. This is the nightmare type of customer that will say anything to avoid paying a legitimate debt. I had a bad feeling from the start because of his bartering attitude, but I gave him the benefit of the doubt. I was wrong....”