Elegant Woodworking - "Not so Elegant" - respond

“Regret choosing Elegant Woodworking for the cabinetry in our new home construction. Peter had met with us early on during construction. We repeatedly requested detailed drawings and configurations for our cabinets and never got them. Cabinetry was to have been completed in May06, it took 4 months!!! When we moved in, the kitchen cabinets were still not done until 1 month later. Not happy with workmanship or Peter's attitude. This is clearly one guy who takes on too many jobs and thus sacrifices quality & attention to detail. This guy was a no-show for scheduled meetings and several times kept us waiting for more than 1 hour without even a courtesy call to cancel the appt or inform us of his tardiness. This guy would listen to what we had to say,but he didn't take notes and when it came time for the work to be done, he/his workers incorrectly installed a cabinet instead of an exposed bookshelf cabinet as we had repeatedly requested. After this mistake, instead of taking down the wrong cabinet, he glued a tacky oversized 'molding' around the cabinet, and rendered useless space on both corners. This tacky molding was taken away after much protest from us and reduced in size, but still looks tacky. Other flaws: they installed "dented" cabinets which required them to come back 2 times to rectify base of lower cabinets/kitchen island were 'unfinished' i.e. scratched/dented laminate base with nice looking cabinetry?!”