ExpressRooter Plumbing
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If customer service is important to you, you have come to the right place. ExpressRooter's experienced, professional, and courteous staff knows what it takes to get the job done right. We offer a full range of supplies and services that are customized and tailored to fit your specific needs. Using latest technology and modern methods, our workmanship and quality is second to none. We strive to provide the best possible value to you, and believe that satisfied customers are the key to our success. That's why our work is 100% guaranteed.
CODE OF CONDUCT
All ExpressRooter Plumbing team members are dedicated to provide everything we can to ensure that your experience with us is the best that you have ever had with any plumbing company. To that end, we adhere to the following code of conduct:
1) When you call you will be greeted by a friendly voice of a knowledgeable, ExpressRooter professional.
2) You will be treated with courtesy and respect.
3) Your ExpressRooter technician will arrive equipped to solve your problem immediately.
4) You will receive a professional diagnosis to resolve your plumbing or drain problem.
5) Your ExpressRooter technician will provide you with an estimate BEFORE the work starts.
6) If you have an emergency, ExpressRooter Plumbing guarantees to help you immediately. We will be at you door when scheduled or you get $25 off.
7) ExpressRooter Plumbing guarantees its parts and workmanship for twelve months. If there are any malfunctions within this period of time we will redo it free.
8) ExpressRooter technicians will, fully comply with local city codes.
9) ExpressRooter Plumbing will always maintain the necessary licenses and insurance coverages.
10) When completed, we will leave your premises cleaner than when we arrived.
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Reviews for ExpressRooter Plumbing
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Express Rooter was Excellent
“I found Express Rooter in the Yellow Pages and was drawn by their connection to Holmes on Homes. Bob Wallbank the technician was courteous and professional. He explained everything he was doing and why. He went above and beyond by replacing worn and damaged parts that were not part of my original call. I would definitely recommend them highly. ”
Price & Advice
10.0
Martin & his team were exceptional
“It was a real pleasure to work with Martin and his father. They were very knowledgeable and easy to deal with. His crew were very professional and true to his word completed the job in time. ”
Price & Advice
9.0
Robert - worked his Magic
“ Overall in the past year, we had grief with our Laundry drain overflowing on a consitent basis. We used everything from DrainO,Zep you name it, i flush it down without any satisfaction. Until i called ExpressRooter where i was greeted by a professional staff by the names of Martin and Robert. Martin(consultant) assesed my sitution and recommended a Electric snake. Along came Robert(ServiceSpecialist)who i might add worked diligent and in a matter of time rectified my draining issues.We were plaqued by theese problems for atleast a year called in different Plumbers but it seemed we wouldnt resolve this because they claimed it couldnt be fixed. I cannot thank ExpressRootor enough because Robert did get the job done. Have Plumbing issues? Look no futher, ExpressRooter it! Thanks, Tom G”
Price & Advice
9.0
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Rob @ Express Rooter - awesome
“We hired expressrooter to install a new fixture in our claw foot tub. This is not a typical installation, so we hired a plumber. Rob from express rooter came on a sunday (we work full time during the week). Since there were no shut offs at the tub, we had to turn off the master water valve in our basement. Turns out that it was completely seized in the open position. Hence we had to get the city to come turn off the master valve on the street - UUGH. We talked with Rob and John (also of ExpressRooter) and they helped us to understand the procedure with the city - and were very accommodating. On Monday the city water was shut off - Rob came back and did all the installations, including a new master shut off valve in the basement. He even came back the next day when we detected a leak (in the fixture, not his work). Overall, although plumbing scares us, we found the process with ExpressRooter, Rob - the plumber, and John - the office coordinator, to be very helpful, patient, attentive, and most importantly got the job done. Rob has a high standard for doing the job right. He made sure the work zone was clean and tidy afterwards and even polished up the fixture. Not only did Rob do a great job technically, he showed pride in his work and was very attentive to detail and esthetics. Thanks ExpressRooter - we'll recommend you anytime. Jason & Natascha St. Clair Ave., Toronto”
Price & Advice
10.0
excelent service and profesionalism
“The job was done very fast, professionally and with minimum damage to my property. I will highly recommend these guys to anybody looking for quick and clean work, they even replanted my flowers. Thank You for good work. ”
Price & Advice
10.0
Robert Wallbank is the best!
“I first needed shut off valves put in upstairs in the bathroom. Robert came in and did a awesome job, very clean and very concise. Then I called back and needed some plumbing moved because the vanity was a different size which was unexpected, but they sent Robert back that same night to see the problem and he came back the next day and fixed it for me! Great service, great work. I would recommend Robert and this company for any plumbing work you need done. Thank you for helping me with my reno!”
Price & Advice
10.0
Exceptional work from Martin and Adam at Express rooter
“Very recently, I had my septic sewers connected to the city sewers.The contractors I had the opportunity to work with were, Martin and Adam from Express Rooter. From the initial meeting, Martin W. was very courteous and took care to explain technical issues that we were not familiar with. Martin went out of his way to accomodate our requests, and he also provided us with an estimate and a time plan. We were very, very, pleased when they were both met. I would also like to metion that the crew from Express Rooter showed up on time and had the job done in 4 days even when they had to hand dig the trench; (due to a hydro cable being in the same vicinity) I would definitely recommend this contractor to my friends and family and would hire them again for any other plumbing work ”
Price & Advice
10.0
ExpressRooter is the way to go!
“We had recently purchased / moved to a home in Ajax. Late March, an old leak (pointed out by previous 1-yr owner and supposedly had never occurred with them) had re-appeared. We had to open up the beam to expose the water damage (finding a temendous amount of black mold). We had contacted a previous plumber we had dealt with once in our previous home even though had charged us $2000 for a 'snake' drain work. We didn't know any better but trusted the only one we had dealt with regarding any plumbing issues... After a couple of visits from the guy, costing $420 on replacing a spout, almost charged another $1000 for working on a pipe 'assumed' to be the problem... AND STILL problem not fixed.... we were provided another quote of at least $4000 to replace jacuzzi tub with regular tub to supposedly fix the problem... I simply had enough with hours of stressful tears (being at home with 2 kids on mat leave)....I am a big fan of HGTV & Holmes on Homes that I checked out his website and found ExpressRooter. I've contacted the company and immediately received an exceptional CUSTOMER SERVICE from Melissa... Due to the lateness of the call, a technician (Jeremy) was scheduled to arrive early next morning to assess the situation and provide me my options. Let me tell you this, whatever I had to do does not cost $4000. I was provided several options and given a thorough explanation of my choices so that I can make a sound decision... Some people might doubt the sincerety of those people on TV giving Mike Holmes a hug after reparing the damages... BUT... I can tell you this, I now know the feeling... I (too) had the emotional desire to give Jeremy a hug on our first meeting after his assessment. During the job, Jeremy had also uncovered tile work that was not properly done... WRONG CEMENT. Again, I was provided options and thorough explanations so that I can make a comfortable decision on what to do. Even after the fact, Jeremy had personally spoken with Martin about my situation and I was informed that Martin (will personally feel comfortable) of speaking and referring me to an official Holmes contractor for the tile work to ensure that the job is done right... THE FIRST TIME. Right now, we're just waiting for a call from the tile people to assess the situation, but the bathtub has been replaced. Our FORCED renovation is not yet complete but we know, there is a light at the end of the tunnel... AND LET ME TELL YOU, if it's anything related to plumbing, that light is EXPRESSROOTER!.... POST REVIEW (MAY13): Finally got tiles done 1 wk later. Getting Jeremy back to finish installing the faucet fixtures was excrutiating. I had been informed (Melissa) that he's extremely busy hence his earliest availability will be a week later. After 2 weeks of several cancelations / postponed appts, he finally showed up only to inform me that he will have to come back since (apparently) the tile guy did not leave appropriate spacing to do the job. After addt'l 2wks of cancelations, I am happy to say that the job is completed to my expectations. The delays were very disappointing... at first, I was the one who had to call to find out the appt is rescheduled. However, towards the end, I believe they sensed my frustration and are deeply apologetic that Melissa began to call me to inform me of the cancellation AND in turn, a personal call from Jeremy. I've been quoted a $500 job to finally put the fixtures in, which I thought was part of the whole cost already paid, BUT I'm glad that they didn't charge me due to my wait. My 4 toilets were also visually inspected as promised, due to some problems we've been experiencing, at no extra charge. I am sad to say I was also told that, due to my frustration, he offered to install a new fixture in my sink for no charge BUT it was not done. Still, ExpressRooter is the way to go!”
Price & Advice
9.0
Yuri was a great help..
“I just had Yuri from Express Rooter come by and look at my sum pump. Talk about polite professional and courteous. He explained everything in terms that I understood and was impressed with his ability to do so. I would most definitely recommend this person and the business he represents in the future to any and all......M.Mknight”
Price & Advice
10.0
Thanxs Mike Holmes's List for Martin and Team !
“For the first time ever I had a very unpleasant drain back-up "surprise"! In my shock and pleasant state of mind at the time, I had enough clarity to remember that Mike Holmes had the "Holmes on Homes" website. I tried it for the first time and there I found Martin and crew whose name and face I remembered from a few episodes..on Mike's site I saw that Martin and Co. had been on many actual episodes ...there were many many..I thought it's o.k. for Mike, so it's o.k. for me..well..if you call Express,my guess is that you'll think that you had gone to Las Vegas and hit the proverbial Jackpot...it was a two day experience and on first day one of Martin's team showed up...proving to be friendly yet straightforward and professional..he gave me clear instructions as to what to do in case of continuance of the issue..next day following instruction, I had to call and this time Martin the Owner and Proprietor showed up...again a quiet confidence that speaks to his knowledge base as both a professional engineer and Master plumber..it was a bit of a tricky issue, but Martin was able to provide a clear analysis of projected issues and closure at very reasonable expense...even giving me advice not to follow some unnecessary expense for which he could have received rather lush compensation...hey...there is nothing better than this ! HONEST, COMPETENT AND PROFESSIONAL ADVICE, WITHOUT ANY INDICATION OF GREED...STRAIGHTFORWARD FRIENDLINESS AND EFFICIENT WORK WITH THE BEST EQUIPMENT....Need I add anything ?....Thanks to Mike Holmes and above all THANK YOU, MARTIN AND TEAM..... Martin even tipped me off to this wonderful website...Wow !! S. in Riverdale ”
Price & Advice
10.0
The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.
