A premium job at discount price - respond

“We had Kerri in to give an estimate on some dining room chairs, while he was there we asked for a rough estimate to recover our sofa bed. He offered his cost and then told us some practicle improvements he would make to the design. The couch was finished in two days and we have recieved many compliments on the new product. He is presently refinishing some dining room chairs at 1/4 the cost of another local company.”