Great Product, Questionable Service - respond

“You probably won't find a better place for tiles, in terms of price, than this place. We purchased marble (24" x 24") travertine tiles at about 30 - 50% less than comparable stores. However, their customer service is very disappointing. They are not accomodating nor are they considerate of the customer, especially if THEY get the order incorrect. Perhaps they don't have to worry about their customer service because they know they have the cheapest prices. Beware of their non-return, and/or non-exchange policies. Good luck.”