Mayfair Pools

Rating: 3.7 out of 5

Mayfair Pools reviews (15)

  • Review from Customer of Mayfair Pools
    Rating: 5 out of 5
    Review left on 3 Sep 2024

    Pool Liner Reno, Heater, Leak Fix

    Mayfair removed our old liner, fixed the concrete, fixed a leak in the pool, installed a new liner, fixed our shed to be up to code, removed a defunct pool heater, installed a new pool heater, fixed another leak in the pool pipes, tested the water and balanced the new pool water. Aaron and the older gentleman on site were fantastic, as they were in charge of the hands on removal/repair/installation work - competent, quick and honest. They answered all my questions and explained the process well. Steph, who was in charge of the arrangements, was easy to reach by direct email or phone to discuss scheduling/finance/questions. Our "new" pool is gorgeous and the heater works really well. We're glad we went with Mayfair Pools. I'd recommend Aaron, Steph, and the senior staff for pool renovations.

    Answer from pro:

    Thanks so much! So happy you're happy. Thanks for choosing Mayfair :)

    Reply created 4 Sep 2024
  • Review from Customer of Mayfair Pools
    Rating: 1 out of 5
    Review left on 24 Jun 2020

    Poor service

    Poor management, they don’t hire enough workers to cope with customers numbers, not qualified workers to deal with simple problems.. we have been waiting for 6 weeks to get the pool light fixed,several emails and several phone calls The answer is we are very busy and don’t have time for cosmetic problems,, Eventually the arrived , still problem not solved.. And They just don’t care Not staying with them no more...

    Answer from pro:

    Wow. I'm very sorry to hear. Could you provide a brief description of what the issue was/ is with your lights that wasn't resolved on our visit?

    Reply created 25 Jun 2020
  • Review from Yoram Handelman
    Rating: 5 out of 5
    Review left on 2 Aug 2019

    Reinstalled damaged Linner with new in 40’ by 20’ pool

    Mayfair Pools is a famìly company with many years of experience (3 generations) I have a great opportunity to use them as a pool contractors All staff are professional performers The owner Aaron was at all time on site watching and working together with all workers made sure there isn’t any doubt on decisions and quality work. The pool after all looks like new and I will recommend to anyone who face any issues with his pool to deal with Mayfair Pools All coordinated issues with the office were done with care and professional way. There isn’t anything that could be done better Thank you very much for outstanding work that was done. Yoram Handelman 416 8909814

    Answer from pro:

    Thank you so much Yoram! It was a pleasure working on your pool. All the best and thanks again for the kind words :). Steph

    Reply created 3 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2018

    Relocation and installation of new Pool equipment

    Fantastic job all started off by an onsite visit from Aaron and how the whole project would unfold, as well as some great ideas for future work on our 25+yr inground pool! Highly recommend this company as from start to finish they were professional, attentive and delivered exactly what we were looking for! Matt & jade B.

    Answer from pro:

    Thanks Matt and Jade for the kind words. It was a pleasure working with you both. We'll see you next year for round 2!

    Reply created 27 Aug 2018
  • Review from Customer of Mayfair Pools
    Rating: 1 out of 5
    Review left on 19 Jun 2018

    POOR SERVICE, BAD COMMUNICATIONS

    Mayfair opened my pool 6 weeks ago and I still haven't been able to swim in my pool. They didn't check to see that my equipment was in good working order and haven't been able to clean the pool properly sine early May. They don't return phone calls and seem to think they're doing me a favour when I call for service. I just signed up with another company that has, in 1 week, demonstrated why real service is all about. I cannot recommend Mayfair. No way!

    Answer from pro:

    I'm so sorry to hear of your unhappy experience. Please give our office a call at 905-479-7665 with further details so I can help with a resolution. Thanks, Steph

    Reply created 24 Aug 2018
  • Review from Jack & Janice Ray
    Rating: 5 out of 5
    Review left on 15 Jun 2018

    Removal of old pool liner and installation of new liner including some repair work to the pool base and surrounding platform.

    Fast, efficient and professional. Work was planned and carried out with complete consultation with us, the client and scheduling issues affecting us were given undue consideration and attention. It was amazing to watch these skilled people make something so complicated appear so simple. And the financial deal was more than competitive with other estimates. The reasons we have used Mayfair in the past have only been strengthened with this experience. We offer the highest endorsement possible for all aspects of Mayfairs's work and for every staff member that works there that we have dealt with.

    Answer from pro:

    Thanks so much Jack for your comment! It was our pleasure and we hope you're enjoying your new pool liner ( and no longer tripping over broken concrete ;) )

    Reply created 18 Jun 2018
  • Review from A Happy Guy
    Rating: 5 out of 5
    Review left on 27 Apr 2018

    Swimming Pool Service

    Best pool opening in our 16 years of Mayfair pool ownership! Mike and Josh were super friendly, quick, efficient and eager to please. Our drain line was still frozen, so they hauled the big pump in from their truck without complaint and vacuumed the pool bottom faster than I've ever seen it done, with minimal loss of water despite the high flow rate. I would recommend these lads to anybody!

    Answer from pro:

    Mike and Josh are a great team. We're so happy you were happy with your opening!

    Reply created 27 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2018

    Pool renovation

    After 4 different pool companies telling us it couldn’t be done, the Mayfair team made the seemingly impossible POSSIBLE! We now have the backyard we’ve always dreamed of because of the makeover and repairs that were done to our old pool. Happy kids = happy parents! Thank you to Aaron and his team!

    Answer from pro:

    Thanks for the kind words! Kite shaped pools can be tough...Glad we could help. Happy swimming!!

    Reply created 24 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2016

    Pool Liner Replacement and Pool Repair

    I would personally like to Thank Aaron at Mayfair Pools for installing a new liner just ahead of the winter season approaching us this weekend as we had a major water leak all of a sudden just weeks ago after closing our pool this season. Aaron is a guy you can trust with a hand shake and a man of his word. I use Aaron on my personal pool and hot tub as well as on all insurance pool claims I receive over the years through my company as an insurance contractor. Great Job.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2016

    Pool install maintenance and supplies

    Great price and quality for installation and maintenance. Store is well stocked but prices for chemicals like most pool companies are high very friendly owner and staff. Store hours could be longer.
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