Telsco Security Systems

Rating: 4.9 out of 5

Telsco Security Systems reviews (42)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2021

    Service

    Wr are customers with Telsco for a few years and we just upgraded our security system. Like always from sales to installation everything was fast and easy. Our technician Ken explained everything clear, so that wr feel comfortable. Everyone in that company is very friendly and can answer all our questions. I would say they go above and beyond to make there job right. Very satisfied.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2019

    Telsco provides a great security service

    We researched many security companies before we chose Telsco. For the price they offer a great service. We had a problem with one of our old sensors that was installed 25 years ago by a different security company. We had false alarms because of this sensor. Telsco sent out a tech and he diagnosed and fixed the problem in a very short time. There was no additional charge for this. We have been very pleased with their service and really like the fact that they are a local company. They are very responsive and make it easy to deal with them no matter what the issue is.
  • Review from Ian Alexander
    Rating: 5 out of 5
    Review left on 30 Jul 2019

    Service at Telsco Edmonton

    We are very happy with the service and response from Telsco and it's representatives. We set off our alarm and promptly receive a call from Telsco to check on us and our system. Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!! Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!! Would recommend Telsco to anyone and everyone!!

    Answer from pro:

    Thank you so much for sharing your experience. We truly appreciate you choosing TELSCO as your security provider, and we are so glad to know that you have been happy with our service.

    Reply created 7 Aug 2019
  • Review from Cristina Hunt
    Rating: 5 out of 5
    Review left on 23 Apr 2019

    Service

    We have recently installed Telsco as our home security system and it was a great experience right from the start. The Telsco technician was very friendly, thorough, and obviously great at his job. He was also super helpful in showing us how to use the app and he updated our doorbell system, which had not been working. I accidentally tripped the alarm one day and Telsco was very prompt in contacting me to ensure everything was alright. They were fast to contact and went through verification checks. Overall, I am extremely impressed; the technician was great and Telsco has been a very great and reliable security company.
  • Review from Sean Mayo
    Rating: 5 out of 5
    Review left on 28 Mar 2019

    Home security system

    After a break in we were looking to install a security system. Friends of my sister in-law own a large commercial security company and recommended Telsco. Arranged for a consult then eventually the install. Everyone involved was very helpful, technician was prompt, on time and very helpful/informative. A year and a half later we decided to add garage security, once again the experience was very positive . Would not hesitate to recommend this company

    Answer from pro:

    Thank you so much for taking the time to share your experience. We are so glad to know you were referred to us, and that both of your installations were very positive. We look forward to providing you with great service for many years to come.

    Reply created 1 Apr 2019
  • Review from Nesen Naidoo
    Rating: 5 out of 5
    Review left on 1 Feb 2019

    Telsco House Alarm

    Great Edmonton company with an exceptional track record in the security industry. Original install and upgrade were done with a professional approach and courtesy. The upgrade was one that provided remote access and control. Simple to use and very convenient. Great service and a great team. Nesen Naidoo
  • Review from Customer of Telsco Security Systems
    Rating: 4 out of 5
    Review left on 10 Jan 2019

    security company- must chk out

    hello ive been dealing w/Telsco for 13mnths- its an estate home. Ive had NO issues w/re-programing keypad- from either the techs or the opr mgr.- Patti Jones. Their support was topknotch! Ive even had false trips calls & wasn't charged or chastised for the calls. They know customer service!. Well done telsco! Thank you Patti for everything! Rhonda.R
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2018

    Upgrade System to Wireless

    We upgraded our system after 12 years with Telsco to wireless. We have always liked the idea of being with a local company. The upgrade process was very easy , the technician was very knowledgeable and professional . The monitoring staff are always polite, professional and helpful. Bill & Judi

    Answer from pro:

    Hi Bill and Judi, Thank you so much for taking the time to share a review. We truly appreciate you being with Telsco for so many years, and are glad to know the upgrade experience was a good one. Thank you!

    Reply created 4 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2018

    False Alarm

    We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone!

    Answer from pro:

    Thank you so much for taking the time to share your experience. We are sorry to hear that there was an issue with your system, but we are so glad to know that the technician was polite and the experience turned out to be a positive one. We truly appreciate your feedback and sincerely thank you for choosing us to be your security partner.

    Reply created 25 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2018

    Technology support

    Recently our home security camera was put out of commission when technicians from our internet providers were at our home to do an upgrade that they requested be done. Having not realized this was until we contacted Telsco when on holidays and could not access our camera to view our propertywhilewewereaway. Telsco came to assess this situation and it became apparent the other company was at fault. Thanks to our Telsco - Gordon - who spend considerable time talking tech lingo with them to resolve this for us!! Excellent company - highly recommend them.

    Answer from pro:

    Thank you so much for taking the time to share your experience. We are so glad that Gordon was able to help you out! We appreciate your kind words and it makes our day to know that you would be happy to recommend us.

    Reply created 4 Sep 2018
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