Had used this company for years when after the last cleaning I noticed the next day that several windows were scratched. When I contacted the owner he came right away to look at the problem and said he was not responsible. He refused to acknowledge that he caused the damage and became aggressive and raised his voice at me. As we continued the discussion he mentioned that another client also accused him of scratching her windows. When I pointed out that perhaps something sharp was caught in his cleaning rollers he became more angry. At that point I ended the conversation as I was concerned about his threatening nature towards me.
