Mersey Heating And Air Conditioning

Excellent service. The gentleman serviced my blower motor for the furnace that was loud and dusty.

Thanks to rheina such a professional and a respectful staff .your an asset to Mersey . Thanks to all...

Asked for a quote for a new tankless water heater. So they call me an book an appointment for 4PM today on a Saturday. So I waited from 3:45 in case they come earlier... but no... at 5:10 I called them and after 10 minutes waiting on the line I am told that no-one will come and most likely they will call me... guess what... it is 6:40 right now and no-one called...

I would give them 0 points if I could... this is not how business is done in Canada in 2023!

UPDATE: I was called around 8 PM by one of the company employees and discussed what happened. I will increase as promised to him my review with 1 star as I do know how valuable are these reviews but my time is valuable too especially on a Sat during the long weekend. I will not remove the review as this is the first experience with them and I cannot hide that.

Great service. The technician was professional, caring, knowledgeable and a great person. He explained what he was doing in detail and made me feel at ease.

Our furnace broke down last week Friday morning and I started shopping around. I used furnaceprices.ca and sent a request. They forwarded my request to 2 companies and Mersey sent me a sales person - Ash. Ash came by and looked at everything and offered me a very very competitive price for Lennox furnace. "She made me an offer I couldn't refuse." I signed the contract right away and she said the techs would come in the following day (Saturday) between 8-10. I need to mention here, that the other companies I spoke to, none of them were able to come in for installation before Monday - we would have been without heat for 3 days.
On Saturday, bright and early, at 8:00 a.m. Alex & Jerry showed up at our door. They said it's going to take 6 hours to complete the job. They took special care of my property (stairs, etc.) and finished the job around 2:00 in the afternoon, as promissed, cleaned up and left. Alex & Jerry, they are both very knowledgeable and efficient techs.

All in all Mersey is truly an amazing company to do business with. Exceptional service, unbelievable price - what a great combination. I would recommend them to every one.

Tech paid attention to all details. Given an explanation of all work performed and informed me of things I needed to know for care of the furnace. Tech was very polite and knowledgeable. He is a definite plus to Mersey. You need more like them. Thanks for the good experience

My recently installed humidifier did not seem to be working, so I placed a service call. Long story short, a young man came to look into the problem, ensured it was working before he left and I was very happy.

I found Gavin to be polite, respectful and very easy to ask questions of. I intend to ask for him again should the need arise with any of my HVAC concerns. Thank you so much Gavin.

sales process was okay.

Installation of furnace and air conditioning was great.

Clean, neat, organized. These guys do good work.

These guys work by the hour, so you know youre getting good work. Compared to other contractors who work by the job (and rush through the work and do sloppy work)

Verry good service tech. Diagnosed the problem quickly. Received discount on part and service call because church had annual protection plan. Have used Mersey exclusively for servive.

Regular maintenance performed as part of contract. Gavin was very thorough and explained maintenance report. Have always had excellent experience with Mersey services whether regular maintenance or emergency service.. Would highly recommend them.