Removal and Disposal of Air Conditioning Unit
- Approximate cost of services:
- $452.00
- Company Response
Dear LR,
Thank you for your feedback,
First of all I'm sadden to hear about the issues you have faced and the cost that has occurred for you. This must have been stressful for you and I'm sorry to hear that.
I would like to address your a couple of matters.
Modify Air was hired by your general contractor who accidentally knocked your Ductless A/C unit of the wall to safely remove the unit.
You have pretty much confirm that by mentioning that there was a couple of email passed between us. Your email (attached) only had a question about whether we will dispose the unit or not!
We recovered the gas as much as possible, disconnected and removed the unit.
Your contractor asked if it was possible for us to dispose the unit for him which in turn we agreed to do that for him.
We do not carry cement or bricks so usually we use silicone for caulking purposes, of course your contractor asked us to leave the hole as he would be able to sort it out better than we can.
I can only apologise on his behalf if that has not happened.
Please try to understand that if we had not done what we agreed with him surely he wouldn't have authorised the payment as he would have rightly claimed that we have not completed all the required tasks. But clearly this was not the case. Or perhaps he would have advised you that the HVAC contractors left the hole unsealed so you could have reached back to us back in 2018.
Unfortunately it seems like your contractor has let you down.
It is upsetting to see a consumer has suffered the way you have and once again I am sorry to hear about what has happened and I hope you won't have to experience anything like this again.
Kind Regards,
Modify Air