First off, the founder is a good guy. He worked with me and my family to move our furniture and his team worked real hard.
Unfortunately, we did not plan the move sufficiently. That is, I was left to assume how many movers we would need, and we were told that our home was more considered a commercial move vs a residential move - and thus, they weren't able to move all of our furniture. Now, we were given the option to cancel the move the day of - and would have our deposit returned - however, as someone who closed a home and needs to move all my belongings out that day, it's nigh impossible to find a mover who can move an entire home on the same day.
At the end of the day, they did the best they could - however, our joint decisions have resulted in me delaying my closing date (with penalties) and hiring another mover the following week. The total cost to me was astronomical.
Thus, I would say that if you have a simple move that does not require a lot of heavy lifting, I'd recommend this company as they are good people. However, for more complex jobs, or more involved jobs, I'd likely hire someone with more experience.