Direct Energy did a great work to fix out hot water heater on Sunday night. We're really surpised of the fast and quality service. Short time waiting on the phone to talk to customer service - in a minute we're able to speak to someone. And we did this 5 times, because the repair of the tank was serious and complicated. Thanx to the excellent work from all customer service department we have twice technician scheduled in no time and all neccessary parts delivered fast. It was a cold snowy day, but everything was amazing. Can believe this happened with all the awful customer service you can get every day from many other companies. This isn't the first time we use Direct Energy service, but we can say: this time was unbelievably good! Thanx and keep it this way!
- Approximate cost of services:
- $0.00
- Company Response
Hi Anthony, Thanks for the great feedback. We'll make sure our team is recognized for the great service they provided you,
Direct Energy