Contacted Finer Edge on the basis of Home Stars reviews. Had a new house with a single room that needed a full makeover (walls, ceiling, all trim) (the New Job) and repainting three rooms in the old house to landlord's specs (walls only) (the Old Job).
Gord came to view and quote on the Old Job; he quoted on the New Job sight unseen since I didn't have possession yet. His manner was efficient, trustworthy and experienced. The quote for the Old Job was well within my expectations.
The twist in these jobs was the timing. Possession of the property for the New Job occurred only twelve days before I needed to be out of the old property with the Old Job completed, and in the midst of all that was a move. Gord was confident that the timing could be met.
Forty eight hours before move-in day at the New Job property and no word on starting work. Called back in to Finer Edge and same day had a call from Luigi - start was set for move-in day, of which Luigi was unaware. After mere minutes, the New Job was set to start the next day.
Giovanni appeared on time and was clearly experienced. The New Job offered a curved ceiling that had been painted the wall colour and he provided valuable advice on how to approach the project not only for timing of the job with move-in the following day but my overall satisfaction. Giovanni was joined by Pat later in the day. Together, the two of them had the New Job done in a single day on one of the most humid days of the year and looking great (and dry!) for move-in.
Luigi called the day after move-in to say that he had a crew set for the Old Job who were ready to go on the weekend. Arash and his two man crew arrived on time and ready to go with the correct paint in good supply. I walked him through the job and went about my business that day. Late afternoon I received a call that I thought was just going to be status update; in fact, they were done, two coats too. The Old Job also looked great, with complete coverage of a bold colour in one room. The returning landlord couldn't have been happier, painting done well in advance of his new tenants' move-in.
My thanks throughout all to Gord, Luigi, Giovanni, Pat, Arash and the whole gang! Despite the initial communication mix up, Finer Edge did not let me down and make that my problem. Will definitely recommend and be back in touch for other work in the future.
- Approximate cost of services:
- What could this company do to improve their services?
- My only constructive criticism would be for any deadlines that are important to the client to be clearly communicated down from the quoting representative to the working end of the company.