Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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90%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 7 timesBest of 2021winner 7 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.1 10 (2655 reviews)

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Shaun in Pickering
Shaun in Pickering
6 reviews Pickering, ON
10/10

Windows and patio door

All the Windows and patio door were installed by Brock windows Whitby location. Was a great experience from beginning to end. Rick our sales rep really helped us see the options for our home and worked with us to get everything we wanted. Kyle and Craig did the install and took care of all of our questions throughout. We required a replacement screen so Steve and Scott took care the after purchase experience as well!

When you purchase windows and the company has a warranty this is the experience you should expect!

our families second time purchasing from Brock and won't be the last

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Company Response

Hi, Shaun!

Thank you for the 10-star feedback. We're so happy to hear you had an amazing experience with our team not once, but twice. Expert advice and professional installation are the items we pride ourselves on, so it's reassuring to hear you've received exactly that.

We look forward to working with you again on any future home improvement projects.

Regards,
Brock Doors & Windows Ltd.

markymark in Maple
markymark in Maple
1 review Vaughan, ON
3/10

Window Seal Leak

We hired Brock to replace all windows in our home several years ago. Within that time we had to replace about 7-8 windows at the front of the house due to air seal leaks which became very visible (full of fog). The windows were under warranty, except for one. We now have another one that has lost it's seal and the window has fogged up. Other things that don't work well are the locks on the patio doors. They don't grab the latch on the door and constantly need adjusting. They feel cheap.

My mother went with another company a few years before we replaced ours and has not had one issue with her widows, seals, locks, caulking etc. She lives right next door to us. I'm disappointed with quality of North Star windows which I was told was of upmost quality. We spent about Twenty Five thousand dollars on the project

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Company Response

Mark,

We'd like to apologize for any concerns you're having with regard to the quality of your windows.

We can assure you that North Star Windows are high quality, energy-efficient vinyl with numerous certifications from Energy Star to AAMA.

If you presently have concerns relating to your windows, patio door or installation, we ask that you please send us an email with photos and details of the items of concern, and we will work with our team to rectify them.

Due to the name used on your review, we're unable to locate your file; however, we are more than happy to assist you in resolving this.

Your satisfaction is incredibly important to us.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Maria in Saint Thomas
Maria in Saint Thomas
1 review Burlington, ON
0/10

Don’t order windows from Brock!

I ordered windows & waited almost a month for them to come & re-measure in order to actually order the windows. I ended up cancelling my order & going with someone else. Now I’ve been waiting another two weeks to get my deposit back & getting no responses to my emails & voicemails.

I’ve now wasted almost 6 weeks in getting my windows replaced!

Terrible customer service!!

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Company Response

Maria,

We'd like to extend a wholehearted apology for any delays or inconveniences you experienced. This experience in no way aligns with the standards of service we hold ourselves to, and we're sincerely sorry for this occurrence.

We understand your refund has been issued in full as of today's date; March 16th, 2021.

If you'd like to discuss your experience further, please do not hesitate to connect with our team anytime.

Regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com

D in Etobicoke
D in Etobicoke
1 review Brampton, ON
6/10

Disappointed in Etobicoke

6 (beds/kitch/bath) main level bungalow double sliders. Windows function fine but there were several unexpected issues; I think they were too small - ended up with random/extra inside trim so now the blinds stick out almost 3/4in than before, slight draft from some, Left slider is 3/4in smaller on all sides than right - all windows, Random vertical bar in center of all screens, Floors had to be cleaned after - shortage of runners & guys came back in house with boots on after install!!, garbage from an entire window left on site, no CS follow-up.

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Company Response

Hi there, D

We'd like to apologize for any inconveniences you've experienced. Your satisfaction is incredibly important to our team and it sounds like we missed the mark.

We'd like to ask if you could kindly connect with us through the information below so we can review your file and provide support. The information within your review is not sufficient in identifying your project and we'd like to address this immediately.

Kind regards,
We hope to hear from you soon.
-
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Obyadur in Toronto
Obyadur in Toronto
0 reviews Toronto, ON
8/10

Windows & Door installations

I'm quite happy with the experience I had with Brock Doors and Windows.
Stefan, Ricardo and Ben did an amazing job on our windows installation. They are very friendly and hard working and had great work ethic.
Highly recommended
Keep up the good work.

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Company Response

Hi, Obyadur!

Thank you for contributing this recommendation on our HomeStars listing. It's excellent to hear that your experience with Stefan & Ricardo was exceptional and the workmanship they displayed was commendable.

We appreciate your feedback immensely, and hope to have the privilege of working with you again on any prospective exterior home renovations.

Kind regards,
Brock Doors & Windows Ltd.

Pauline in Toronto
Pauline in Toronto
1 review Toronto, ON
10/10

Windows and door installation

Stefan and Ricardo did an amazing job on our windows and door installation. They are both very hard working individuals who take pride in their work. They both had great work ethic. Extremely friendly and hard working.
Highly recommended
Keep up the good work.

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Company Response

Hi, Pauline!

Thank you for extending this feedback onto our team. We're thrilled to hear that Stefan & Ricardo provided exceptional workmanship and displayed a great understanding of the trade.

We appreciate your recommendation, immensely, and we hope to have the privilege of working alongside on your home renovation needs into the future.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
0/10

Door replacement

Terrible - DO NOT use Brock. They delivered my new doors with the wrong measurements. After cutting out the existing doors, the installer was unable to get the new doors in (note that they subcontract out installation). Essentially Brock left me with door that are wedged in, not properly caulked, time unfinished, not insulated and leaking. Would not recommend them to anyone!!!

2 of 2 people found this review helpful.
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Company Response

Hello,

We're sorry to hear that your experience did not live up to the expectations that we pride ourselves on. We ask that you please connect with our general mailbox to provide more information pertaining to your project. Together, we can work towards a rectification plan.

Kindly connect with info@brockwindows.com at your earliest convenience.

We look forward to making this right and satisfying your home renovation expectations.

All the best,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
10/10

Back Door and Storm Door

We had a great experience with Brock. They were responsive and professional and had a great variety of options for doors.

The Installers Stefan and Riccardo were great. They called us to let us know they were on the way and after a glitch with another instal, they called us to let us know right away and reschedule. They were professional, respected our space, and did a good job.

Overall very happy.

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Company Response

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear you had a great experience with our team, from consultation to installation and beyond. Your satisfaction is incredibly important to our organization, and it's safe to say we're very appreciative of your review regarding our products and services.

We wish you the very best.
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Mississauga, ON
3/10

Pre-sale and installation was ok... went downhill from there!

Salesperson was friendly. We got our windows replaced in September 2020. The installation people were good. 1 window was not the right and the frame around one of the windows (shaped/cathedral) was not correct.

2 different service guys came since (over the past 4 months). The wrong parts were sent every time.

Since then, NOTHING. We haven't been able to speak to anyone. They have poor (or non-existent) Customer Service. We still have an unfinished room with the frame missing and the incorrect window, which looks so odd. We have since put a claim through Better Business Bureau.

We are so disappointed. Windows aren't cheap so we were hoping for a better experience than this.

1 of 1 people found this review helpful.
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Company Response

Mr. P,

We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.

Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.

Our team will be sure to communicate dates with you for rectification.

We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.

As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Lila - Toronto
Lila - Toronto
1 review Toronto, ON
8/10

Windows and doors

I'm a little late in providing this review but better late than never. We ordered all new windows and doors for our house and from start to finish the employees were knowledgeable and answered all our questions. The installation done by Stefan and his crew was done in a professional manner and they definitely knew their trades. There was a little problem with one of the doors after installation but they were called and very quickly arrived to remedy the problem. Overall the experience was an 8 out of 10. I have another set of windows coming and look forward to interacting with Stefan again.

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Company Response

Hi, Lila!

Thank you for contributing feedback to our HomeStars listing. Feedback, regardless of when you decide to voice it, is always appreciated by our team. We're pleased to hear that you had an exceptional experience with Stefan, and his overall craftsmanship was apparent from the get-go.

Although a minor hiccup arose following your installation, it's reassuring to hear that the rectification process was quick and seamless.

We look forward to the opportunity of working with you again, and would like to extend yet another thank you for choosing Brock.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.