Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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91%

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Reviews for Brock Doors And Windows

Average customer rating:
9.1 10 (2711 reviews)

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PW
PW
11 reviews Washago, ON
10/10

Excellent work, excellent product

We had Brock Doors and Windows install a new front door on our cottage and there is nothing bad I can say about the work they did or the door they installed.

They went above and beyond to make sure everything was prefect before they left and even supplied us with touch-up paint in case the door ever got scratched.

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Company Response

Hi, PW!

Thank you for choosing Brock for your recent entry door replacement project. We're happy to hear our team went above and beyond your initial expectations, we hope to have the opportunity of working alongside you again.

Kind regards,
Brock Doors & Windows Ltd.

Scott
Scott
2 reviews Toronto, ON
4/10

Door and window replacement

I know that Brock has a pretty good reputation online and I've had their services recommended by contractors - however our experience has been less than stellar.

We quoted out windows through 4 different services. Went in with eyes wide open that we were doing a replacement during the pandemic, that supply chain was impacted and that it could be delayed. I think we've been pretty patient.

The elapsed time from purchase to installation was 5 months (April - August). I had 0 communication back from Brock on the timeline. Contacted our sales person multiple times as wanted to ensure that as we approached the July estimate date that we were available.

We were given 8 hours notice, 2 months late. Installation team was great - hottest day of the year, super hard working. The planning though is where this fell apart:

1) We have an old house. They weren't expecting installation challenges despite having pre-inspected. We were told they'd address removal of existing trim of the windows and pick something suitable.
2) They didn't have enough of the selected trim for the doors.
3) It was incredibly hot - caulking is a challenge. The team was exhausted. They caulked over labels, and despite the time it took, it came out rushed.
4) The door wasn't what we ordered. Its missing a window.

Brock isn't the cheapest quote. If you're picking them over the other quotes, you will likely pick them as we did because of :
a) Professionalism - they plan, they pre-inspect, they have a good sales team and a service team. All of it costs extra.
b) Experience - their teams are super experienced, they plan for super hot days and old houses. This has been a challenge.
c) Warranty their work - make sure you're happy.

They followed up within 48 hours of the installation. They took down my concerns. They had a plan to address everything. I've never heard from them again until they've followed up about paying for 90%. They'll allow me 10% holdback... but I'm guessing it could be a long time before I see the job complete.

If you're evaluating, I would suggest that having a cheaper installation and hiring a contractor to do the cleanup, trim would be cheaper.

Yes - I'm posting this in hopes that marketing will spur action on an organization that depends on it. Shouldn't be necessary.

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Company Response

Scott,

We appreciate the time you've taken to express your concerns and detail your experience. We have sent your feedback through to our Customer Service team, as well as your assigned Project Coordinator.

It is incredibly important to our team that our clients receive prompt and thorough communication regarding their orders or any pending services. We would like to extend an apology for the delays you've encountered and any premature request for final payment.

It is our procedure to request 90% of any remaining balance be paid upon substantial completion, and the remaining 10% to be addressed once any services are rendered complete. We can understand your hesitation given your service date has not yet been communicated with you.

Our offices will be connecting with you today to discussed your feedback and provide a course of action for the remaining rectification work to take place.

Once again, we'd like to thank you for bringing this to our attention and apologize for the inconveniences this has caused.

Sincerely,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Madeline
Madeline
0 reviews Brampton, ON
10/10

5 new windows for bedrooms and 1 new window for bathroom and front bay window in living room

From the initial call, to the sales, follow-up and installation. Everything was excellent. The difference in the new windows is night and day. The installers were efficient and cleaned up everything - very happy and will be returning for future windows and doors.

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Harvey's
Harvey's
2 reviews Whitby, ON
10/10

Great service & product again from Brock Windows & Doors

We had our front and side doors replaced by Brock Windows & Doors, as we had done a few years back when we wanted our sliding door replaced with a door/window. Both times the salesperson was excellent, going over every detail and making sure we got exactly what we wanted at a competitive price. The product from North Star Windows & Doors was A-One. Install was flawless and the doors look great. We are extremely pleased with Brock Windows & Doors, and will call on them again in the future when we need new windows. We recommended them to many neighbors and friends without hesitation. Extremely satisfied!!

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Darryl from Mississauga
Darryl from Mississauga
1 review Mississauga, ON
10/10

Windows and door replacement

I am extremely satisfied with the windows and door replacement of my house by Brock Doors and Windows.Sales person Bill patiently guide me through the whole process making sure that I fully understand the investment that I am undertaking since I am a layperson.My installer is Amry, very experienced, clean, punctual and quality of work is number one.After service respond is excellent, I have some issue with my patio door and entrance door it was fixed within a week to my satisfaction.Most importantly the quality of their product is excellent, you can feel it immediately after replacement, hydro goes down, comfort level goes up.

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Private User
Private User
Private User reviews Mississauga, ON
0/10

Don't hire them!!!!

Took 7 months for an over priced installation. Get other quotes, better quality and service for less money. Don't waste your time as they have more excuses and apologies than anyone should have Most most unprofessional and have little is any respect for the consumer.

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Company Response

Hello,

We're unfortunately unable to look into your comments further due to your review being published anonymously. We'd appreciate the opportunity to investigate the concerns you've presented – our clients satisfaction is incredibly important to our organization and we'd like to take this opportunity to understand what occurred and rectify your experience.

Kindly reach out to us through the information below at your earliest convenience.

All the best,
Steavi Potter
1-800-449-3808 ext. 208
info@brockwindows.com
Brock Doors & Windows Ltd.

Stephen S
Stephen S
0 reviews Innisfil, ON
10/10

Kitchen Sliding Door

We needed to replace our original sliding door in the kitchen. Mr Monery came in and showed us some entry options that would fit our existing door opening. We decided to stay with a sliding door and Mr Monery provided us with a selection of styles.

An installer came a measured up the opening and once delivered, the Brock installation team came in and knocked it out of the park. Clean, complete install. No mess and done in record time. Very professional.

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Company Response

Hi, Stephen!

Thank you for contributing this feedback to our HomeStars listing. We're so happy to hear you had an excellent experience with Steve, as well as the installation crew who performed the necessary work in record time.

We hope to have the opportunity of working alongside you and your family again.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
10/10

New windows installation

Brock windows saved us $1400.00 over 2 other company quotes. All stages of the installation were professional & on time. We are very happy with completion. Very nice job done.

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Company Response

Hi there,

We're thrilled to hear we were able to save you a significant amount of money on your home investment. We pride ourselves on the quality of product we provide to our customers, and we know you'll continue to appreciate your investment for many more years to come.

Kind regards,
Brock Doors & Windows Ltd.

madhs in Toronto
madhs in Toronto
5 reviews Toronto, ON
0/10

Botched installation and couldn't care attitude

In case anyone is planning on buying windows from Brock beware this is what they installed on my house and will not take responsibility for their botched installation. Apparently they don't understand why I'm complaining since this is normal to have brick mould scratched and besides it will get covered up. A horrible experience with Brock.

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Company Response

Madhavi,

We're sorry to hear that you were not completely satisfied with your installation, we understand how the condition of your brickmould has affected your experience.

It is our understanding that our Service Department has been working with you to arrange rectification work, as well as an inspection of your project. It is our intention to return to your property to remedy the situation and address all concerns you've presented at a date and time that works best for you. You are currently scheduled for October 15th, 2021.

Our customers satisfaction is incredibly important to our team and the concerns you've presented have been acknowledged by all levels of our organization.

We would like to extend a formal apology for the inconveniences you've expressed. We look forward to resolving this for you.

Regards,

Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Leona  in Mississauga
Leona in Mississauga
0 reviews Mississauga, ON
10/10

new doors and windows

Had no problems working with this company. All the staff were friendly and helpful. Even the office staff on the phone. Absolutely love the new windows and doors. Especially my new patio door, storm door and kitchen window. Would use them again.

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Company Response

Hi, Leona!

Thank you for the 10-star feedback. We're thrilled to hear you had an excellent experience with all individuals you both spoke and dealt with, and that your new windows and doors have exceeded your expectations.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.