We had Brock Doors and Windows install a new front door on our cottage and there is nothing bad I can say about the work they did or the door they installed.

They went above and beyond to make sure everything was prefect before they left and even supplied us with touch-up paint in case the door ever got scratched.

I know that Brock has a pretty good reputation online and I've had their services recommended by contractors - however our experience has been less than stellar.

We quoted out windows through 4 different services. Went in with eyes wide open that we were doing a replacement during the pandemic, that supply chain was impacted and that it could be delayed. I think we've been pretty patient.

The elapsed time from purchase to installation was 5 months (April - August). I had 0 communication back from Brock on the timeline. Contacted our sales person multiple times as wanted to ensure that as we approached the July estimate date that we were available.

We were given 8 hours notice, 2 months late. Installation team was great - hottest day of the year, super hard working. The planning though is where this fell apart:

1) We have an old house. They weren't expecting installation challenges despite having pre-inspected. We were told they'd address removal of existing trim of the windows and pick something suitable.
2) They didn't have enough of the selected trim for the doors.
3) It was incredibly hot - caulking is a challenge. The team was exhausted. They caulked over labels, and despite the time it took, it came out rushed.
4) The door wasn't what we ordered. Its missing a window.

Brock isn't the cheapest quote. If you're picking them over the other quotes, you will likely pick them as we did because of :
a) Professionalism - they plan, they pre-inspect, they have a good sales team and a service team. All of it costs extra.
b) Experience - their teams are super experienced, they plan for super hot days and old houses. This has been a challenge.
c) Warranty their work - make sure you're happy.

They followed up within 48 hours of the installation. They took down my concerns. They had a plan to address everything. I've never heard from them again until they've followed up about paying for 90%. They'll allow me 10% holdback... but I'm guessing it could be a long time before I see the job complete.

If you're evaluating, I would suggest that having a cheaper installation and hiring a contractor to do the cleanup, trim would be cheaper.

Yes - I'm posting this in hopes that marketing will spur action on an organization that depends on it. Shouldn't be necessary.

From the initial call, to the sales, follow-up and installation. Everything was excellent. The difference in the new windows is night and day. The installers were efficient and cleaned up everything - very happy and will be returning for future windows and doors.

We had our front and side doors replaced by Brock Windows & Doors, as we had done a few years back when we wanted our sliding door replaced with a door/window. Both times the salesperson was excellent, going over every detail and making sure we got exactly what we wanted at a competitive price. The product from North Star Windows & Doors was A-One. Install was flawless and the doors look great. We are extremely pleased with Brock Windows & Doors, and will call on them again in the future when we need new windows. We recommended them to many neighbors and friends without hesitation. Extremely satisfied!!

I am extremely satisfied with the windows and door replacement of my house by Brock Doors and Windows.Sales person Bill patiently guide me through the whole process making sure that I fully understand the investment that I am undertaking since I am a layperson.My installer is Amry, very experienced, clean, punctual and quality of work is number one.After service respond is excellent, I have some issue with my patio door and entrance door it was fixed within a week to my satisfaction.Most importantly the quality of their product is excellent, you can feel it immediately after replacement, hydro goes down, comfort level goes up.

Took 7 months for an over priced installation. Get other quotes, better quality and service for less money. Don't waste your time as they have more excuses and apologies than anyone should have Most most unprofessional and have little is any respect for the consumer.

We needed to replace our original sliding door in the kitchen. Mr Monery came in and showed us some entry options that would fit our existing door opening. We decided to stay with a sliding door and Mr Monery provided us with a selection of styles.

An installer came a measured up the opening and once delivered, the Brock installation team came in and knocked it out of the park. Clean, complete install. No mess and done in record time. Very professional.

Brock windows saved us $1400.00 over 2 other company quotes. All stages of the installation were professional & on time. We are very happy with completion. Very nice job done.

In case anyone is planning on buying windows from Brock beware this is what they installed on my house and will not take responsibility for their botched installation. Apparently they don't understand why I'm complaining since this is normal to have brick mould scratched and besides it will get covered up. A horrible experience with Brock.

Had no problems working with this company. All the staff were friendly and helpful. Even the office staff on the phone. Absolutely love the new windows and doors. Especially my new patio door, storm door and kitchen window. Would use them again.