Hi, Shaun!

Thank you for the 10-star feedback. We're so happy to hear you had an amazing experience with our team not once, but twice. Expert advice and professional installation are the items we pride ourselves on, so it's reassuring to hear you've received exactly that.

We look forward to working with you again on any future home improvement projects.

Regards,
Brock Doors & Windows Ltd.

Mark,

We'd like to apologize for any concerns you're having with regard to the quality of your windows.

We can assure you that North Star Windows are high quality, energy-efficient vinyl with numerous certifications from Energy Star to AAMA.

If you presently have concerns relating to your windows, patio door or installation, we ask that you please send us an email with photos and details of the items of concern, and we will work with our team to rectify them.

Due to the name used on your review, we're unable to locate your file; however, we are more than happy to assist you in resolving this.

Your satisfaction is incredibly important to us.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Maria,

We'd like to extend a wholehearted apology for any delays or inconveniences you experienced. This experience in no way aligns with the standards of service we hold ourselves to, and we're sincerely sorry for this occurrence.

We understand your refund has been issued in full as of today's date; March 16th, 2021.

If you'd like to discuss your experience further, please do not hesitate to connect with our team anytime.

Regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com

Hi there, D

We'd like to apologize for any inconveniences you've experienced. Your satisfaction is incredibly important to our team and it sounds like we missed the mark.

We'd like to ask if you could kindly connect with us through the information below so we can review your file and provide support. The information within your review is not sufficient in identifying your project and we'd like to address this immediately.

Kind regards,
We hope to hear from you soon.
-
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Hi, Obyadur!

Thank you for contributing this recommendation on our HomeStars listing. It's excellent to hear that your experience with Stefan & Ricardo was exceptional and the workmanship they displayed was commendable.

We appreciate your feedback immensely, and hope to have the privilege of working with you again on any prospective exterior home renovations.

Kind regards,
Brock Doors & Windows Ltd.

Hi, Pauline!

Thank you for extending this feedback onto our team. We're thrilled to hear that Stefan & Ricardo provided exceptional workmanship and displayed a great understanding of the trade.

We appreciate your recommendation, immensely, and we hope to have the privilege of working alongside on your home renovation needs into the future.

Kind regards,
Brock Doors & Windows Ltd.

Hello,

We're sorry to hear that your experience did not live up to the expectations that we pride ourselves on. We ask that you please connect with our general mailbox to provide more information pertaining to your project. Together, we can work towards a rectification plan.

Kindly connect with info@brockwindows.com at your earliest convenience.

We look forward to making this right and satisfying your home renovation expectations.

All the best,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear you had a great experience with our team, from consultation to installation and beyond. Your satisfaction is incredibly important to our organization, and it's safe to say we're very appreciative of your review regarding our products and services.

We wish you the very best.
Brock Doors & Windows Ltd.

Mr. P,

We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.

Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.

Our team will be sure to communicate dates with you for rectification.

We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.

As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Hi, Lila!

Thank you for contributing feedback to our HomeStars listing. Feedback, regardless of when you decide to voice it, is always appreciated by our team. We're pleased to hear that you had an exceptional experience with Stefan, and his overall craftsmanship was apparent from the get-go.

Although a minor hiccup arose following your installation, it's reassuring to hear that the rectification process was quick and seamless.

We look forward to the opportunity of working with you again, and would like to extend yet another thank you for choosing Brock.

Kind regards,
Brock Doors & Windows Ltd.