Multiple window and frame replacement
Mark, my installer, and his assistant were very professional. They worked really hard and I actually wish I had spoken with them first before finalizing the project.
My kitchen window is a triple pane, single hung window that I have difficulty opening because of its weight and being so far away from it, due to the counter top. I didn't know I should take that into consider and the sales person (Steve) didn't make any suggestions, or make me aware of the difficulty I would face, either. Mark realized it upon installation, which is too late. It would of been nice to know beforehand so that I could have chosen another type of window. I would expect the sales person to recognize that challenge and make suggestions appropriately.
Mark and his assistant double checked their work. If I was unhappy with anything they fixed it. They made sure I was ok with everything before they left. They were very funny and pleasant. It was nice hanging out with them for the day.
- Approximate cost of services:
- $6,300.00
- Company Response
Hi Koryn! Thank you so much for recognizing Mark and your installation teams professionalism, we take pride in our workmanship and appreciate that you noticed that! That being said, we apologize that you weren't made aware of the weight and appropriate location for a single-hung triple pane window, triple pane is of course a heavier option and considering the window you had purchased was a single-hung it requires lifting; whereas a casement window has a crank mechanism. You most definitely should've been made aware earlier on that a casement window would've been the best option for your home, considering you have a counter top as a barrier. We apologize for the inconvenience caused, but unfortunately following order and installation of the product there is nothing that can be done. We're happy to hear our installers personalities shined and that you enjoyed their company! They enjoyed hanging out with you too, thanks again Koryn!