Botched installation and couldn't care attitude
In case anyone is planning on buying windows from Brock beware this is what they installed on my house and will not take responsibility for their botched installation. Apparently they don't understand why I'm complaining since this is normal to have brick mould scratched and besides it will get covered up. A horrible experience with Brock.
- Approximate cost of services:
- $22,000.00
- Company Response
Madhavi,
We're sorry to hear that you were not completely satisfied with your installation, we understand how the condition of your brickmould has affected your experience.
It is our understanding that our Service Department has been working with you to arrange rectification work, as well as an inspection of your project. It is our intention to return to your property to remedy the situation and address all concerns you've presented at a date and time that works best for you. You are currently scheduled for October 15th, 2021.
Our customers satisfaction is incredibly important to our team and the concerns you've presented have been acknowledged by all levels of our organization.
We would like to extend a formal apology for the inconveniences you've expressed. We look forward to resolving this for you.
Regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.