Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2811 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Run don’t walk away from

Disorganized, incompetent, horrific customer service, expectations were never met. Windows/doors misplaced, arrived damaged, wrong glass installed. They were to drop off the correct glass NEVER happened. Sales rep Phil was inept. Excuse for everything was, we were bought out by Americans who only care about the bottom line. I suspect with this kind of customer service they wont need to worry about the bottom line as they will go broke shortly. Nancy

Another month goes by and no glass, no response to our window and no Philip how can you defend him? Hes incompetent

Approximate cost of services:
$150,000.00
0 of 1 people found this review helpful.
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Company Response

Nancy, this feedback is particularly disheartening for us to receive. We acknowledge and sympathize with how mistakes can inconvenience your projects progression and how frustrating this would be for anyone. We would however like to politely disagree with the statements made regarding your sales representative. Phil is unreservedly passionate and dedicated to customer satisfaction – he takes immense pride in ensuring his clients have an exceptional experience, and always exercises everything within his power to ensure each and every project he undertakes goes smoothly. Mistakes do happen, and we apologize for any and all concerns that occurred throughout your project.

We have extended your feedback to the appropriate parties to ensure any outstanding concerns are addressed promptly.

Thank you,
Brock Doors & Windows

Private User
Private User
Private User reviews Mississauga, ON
2/10

Would not recommend

Multiple installation issues discussed with tech day of installation, installed in Feb 23, resolved June 23, pushed us to the manufacturer and Brock washed their hands of us. No follow up to see if we were being serviced post installation.

Approximate cost of services:
$10,000.00
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Company Response

We appreciate you making us aware of this and we apologize for any inconveniences you may have faced. We would appreciate if you could connect with us through info@brockwindows.com so that we can look into your file - we're unfortunately unable to verify anonymous reviews.

Thank you,
Brock Doors & Windows

Melanie  in Woodbridge
Melanie in Woodbridge
2 reviews Courtice, ON
10/10

Back again!

Loved my main floor windows so much I came back to replace remaining windows and sliding door. Brock Windows provide quality service and craftsmanship and stand behind their products. The installers were on time, clean, efficient and friendly. They're a wonderful upgrade to my home.

Approximate cost of services:
$12,000.00
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Company Response

Hi, Melanie! Thank you for being a returning client of ours and for providing this lovely 10-star feedback. We are so happy to hear you had an exceptional experience from beginning to completion.

Private User
Private User
Private User reviews Ajax, ON
10/10

Window Replacement 14 in total

AWESOME AWESOME AWESOME!!! Great install and GREAT Cleanup for debris from old windows and leftover packaging GREAT Team Thanks!!!

Approximate cost of services:
$23,000.00
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Company Response

Wow! Thank you for the stellar feedback on your 14-window replacement project. We're happy to hear your installation was meticulously completed by our team at Brock. We know you'll love your windows for a lifetime.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great work!

We were very pleased with the entire process with Brock. From the beginning quote, measurements through the ordering process and the installation. Communication was clear from the office and done very quickly and effectively. The windows came in sooner than we were expecting. Installation was set for 3 days and it was done efficiently in 2. We are very happy and would recommend Brock. Thank you!

Approximate cost of services:
$23,000.00
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Company Response

Hi there, thank you for the 10-star feedback! We are thrilled to hear you had an excellent experience from beginning to completion. We appreciate your recommendation of Brock!

yasmin in Markham
yasmin in Markham
3 reviews Markham, ON
2/10

Disappointed

Philip the Salesman was great when he walked into my house but after the windows were installed and major leak from one of the windows occurred. I called him up and he was a completely man altogether and not helpful at all. I subsequently dealt with Omar, Service Manager who agreed that the window needs to be replaced and is a manufacturers defect. I have placed couple of calls into the service department but have not heard from anyone as yet!!! Once my window is replaced and leak free I will write another review to reflect my satisfaction!

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Yasmin, we are sorry to hear of the issues you've encountered with your one window. We acknowledge that the leak you're facing is due to a manufacturing oversight, and we look forward to the manufacturer returning to rectify these concerns to your full satisfaction. We felt it important to mention that Philip is an incredibly passionate individual who takes great pride in helping homeowners achieve their desired home renovation needs. As you were aware, Philip had faced some tribulations with his health that impacted his ability to assist you at that time; however, in regular circumstances he would have been immediately present to help you get your concerns addressed.

We look forward to your updated review once all rectification work has taken place.

Thank you,
Brock Doors & Windows

Michael in Toronto
Michael in Toronto
9 reviews Bolton, ON
10/10

Window Replacement

My experience with Brock Doors and Windows was exceptional. Andrew, the company marketing agen,t was very professional in his assessment/review of what we needed. He was knowledgeable with which products would suit our application.

Jeff (and Heather who arranged the appointment) was equally professional when he came to measure the windows that needed replacing, all the while respecting COVID precautions.

The installation crew - Jeff, Evan and Matt, did a great job installing all 10 windows in 1 day, despite it being in the middle of January when it was -15 C!! There was no mess within the house at all.

Totally pleased with everything!

Approximate cost of services:
$10,000.00
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Company Response

Michael, thank you for providing us with this lovely feedback. We are thrilled to hear you had an excellent experience with Jeff, Heather, Evan, Matt and Andrew. We truly appreciate you entrusting Brock with your 10 window replacement project.

All the best,

1-800-449-3808
brockwindows.com
Brock Doors & Windows Ltd.

Richard L
Richard L
0 reviews Markham, ON
10/10

Windows Replacement

We highly recommend Brock & Windows. Over the years, we have replaced all the windows of our house but one with Brock windows. We are very happy about the service, installation and quality of our windows.

Approximate cost of services:
$7,900.00
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Company Response

Richard, thank you for sharing your experience with us and for the 10-star feedback! We appreciate you choosing Brock Doors & Windows for all your window replacement projects over the years, and we are thrilled to hear you had an excellent experience from beginning to completion time and time again. We know you'll continue to value your new, highly efficient windows for many more years to come. Thank you again for your recommendation!

All the best,

1-800-449-3808
brockwindows.com
Brock Doors & Windows Ltd.

Julian in Scarborough
Julian in Scarborough
1 review Mississauga, ON
0/10

Front, side and patio door installation

Went with Brock based on name recognition and the long standing relationship they had with their manufacturer, installation took almost a year from signing the contract to installation. I submitted a warranty claim for defects in side light of front door, marks on the inside of glass and difficulty closing my side door late summer and have not had any issues resolved since the initial service visit.

The customer service is embarrassing and there seems to be no urgency or care for customer satisfaction, not what I expected but you live and learn.

Approximate cost of services:
$12,000.00
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Company Response

Julian, we apologize for any inconveniences you may have encountered throughout your experience. Our team has looked into your concerns and we are happy to hear that your service appointment has been scheduled. We look forward to rectifying all outstanding work you've noted, and would like to assure you that your satisfaction is incredibly important to us.

Thank you,
Brock Doors & Windows

Joshua
Joshua
2 reviews Mississauga, ON
10/10

Good windows, good price

Got new energy efficient windows. Competitive price, competent installation. Brock Windows was easy to work with.

Approximate cost of services:
$5,000.00
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Company Response

Joshua, thank you for the 10-star rating. We are so happy to hear of your satisfaction with our competitive pricing and expert installation. We know you'll continue to appreciate your new, energy-efficient windows for years to come.

All the best,

1-800-449-3808
brockwindows.com
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors, TruBilt Door Systems
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.