We like wildlife and our backyard visitors include raccoons. Recently a neighbour noticed them on our roof, so we called Gates to look into it. We chose Gates because of their reviews/stories, and because they call themselves the "Animal's choice" (which was important to us). Pete easily surpassed "ALL" our expectations. He arrived on time, and we found him courteous, knowledgeable, honest and competent. Thankfully we didn't need any removal. But he checked and animal-proofed our roof, and also checked our "old" deck to advise us on the options and the best course of action. Very highly recommended!