After being recommended by my Sister who was most satisfied with Gates work on her home, I referred my Mother-in-Law to Gates, so I am responding on her behalf as we are using my Email account. She had a compromised roof vent (totally damaged), obviously by a racoon. We contacted Gates, and they responded, with a home inspection within 24 hours(less actually). Peter evaluated the situation, and submitted a very fair cost to perform the work, which also included covering all of the other roof vents with screens. While he was there he addressed the immediate issue with the compromised vent installing a one way entry for the racoon to get out, but not back in. He returned 2 days later to complete the work. Peter was very polite, knowledgeable, and professional. We would highly recommend Gates, and needless to say Gates reputation speaks for itself. Great Job Gates, thank you so much. My Mother-in-Law is again a happy camper.