My wife and I moved in last year ... the squirrels moved into our soffits this year. Here's why we like Gates:
1)a) easy to book an appointment (I phoned).
1)b) they tell you up front that the minimum is $395 plus tax but that the estimate is free.
2)a) easy to get a date and time slot we want
2)b) they called back a few days ahead to confirm
2)c) Blake arrived on time i.e. too many services leave you waiting and wondering and/or ask for a big time window for their arrival
3) Blake did the inspection and provided a very detailed, line-by-line estimate with no pressure. One-year guarantee.
4) Although the estimate was higher than I was hoping (and no, I was not expecting the minimum), I decided that it was reasonable and gave the go ahead. Blake was available and completed the work while I went to work. He said that they would drop by in a few days to ensure that the squirrel were indeed gone from our soffits (in which case, they would remove the one-way door). I was impressed that Blake had "nicely" moved our patio furniture out of the way (as opposed to tossed around).
5) Indeed, Gates dropped by a few days later and left a note saying that they had checked. The one-way door had been removed. Plus they also called to confirm all this and said to let them know if we needed them to come back.
It's been two weeks and the house is nice and quiet i.e. no squirrels running around in our soffits.
- Approximate cost of services:
- Company Response
Hi P Chen, I absolutely love your chronological list of events. You perfectly described every aspect of how a Gates Wildlife Control job unfolds, from the initial "easy to book appointment" to how Blake lived up to your expectations and that we followed-up to make sure "the house is nice and quiet". You definitely win the prize for the most detailed review to date! I cannot thank you enough for taking what must have involved some time to tell readers "why we (you) like Gates". Thank you for your business! Brad Gates, B.Sc. Owner / President