Moncada Windows Doors & Siding

Windows & Doors Installation & Service
1800 Danforth Ave Toronto ON M4C 1H8
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Reviews for Moncada Windows Doors & Siding

Average customer rating:
7.8 10 (100 reviews)

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kact76
kact76
0 reviews Toronto, ON
10/10

Door installation

Easy process to pick my doors and very helpful information from their salesperson. Installation went well and the timing was exactly what they said it would be.

Approximate cost of services:
$7,500.00
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Treasured09
Treasured09
3 reviews Markham, ON
0/10

Stay away from this Company

Stay away from this company. They installed two exterior doors. Our old door was removed and the installer then went to install the side door and thought it was the wrong size. But measured and said I think it will work. It did not work. We have light coming through a space from outside, we have a mice entry and a millipede entry. When the lock broke I called the company and they told me it would be $500 plus to replace it. I emailed the company that made the lock and was told it was life time guarantee and they replaced it free of charge. I emailed the company reached out over Facebook regarding the ill fitting door and have been ignored. They also don't answer their phones. I approached another company that has the same doors to see if they would help us and we were told they could not. It appears this install was done incorrectly and we have thrown our $ in the trash. Note from the picture
the distance of the door from the jab top and bottom. As of today I had one company come take a look at the door and said that is was a terrible install job. This is not something that has failed over years it is a bad install. I was told the solution is to remove the door and level it properly and reinstall. I would be more than happy if Moncada would fix this issue and I could then give a updated review that might be more in their favor. Seriously Moncada I would have expected better from you.

Update. Moncada responded as you see below. I then reached out over email and requested that they please, please, please repair the door. I was told once again that the door was installed properly. The email went unanswered. I then sought out a company that repairs doors and locks they sent out a person to inspect Nove28 He told me the door was not installed properly and that he would show the pics and talk to the door specialist that deal with doors that have huge issues. That person has come back and told me the door was installed wrong and that there is not solution other than to purchase another door. So judge for yourself people. Do you believe the fact now 4 people have told me the door was installed wrong and no one wants to fix it. Or do you believe that it has issues with age as Moncada would like you to believe.

Approximate cost of services:
$2,500.00
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Company Response

To anybody who is reading this review, please know that this review is very misleading and unfair as the customer has not mentioned that this door was installed in 2005 and we, Moncada Windows and Doors have not received any service requests for the door in the last 17 years. Moncada Windows and Doors has been in business for over 54 years, and we truly pride ourselves in making sure our customers are happy and satisfied. When a customer uses social media to attack a company for their own benefits is not right.(Please again remember it has been 17 years).

Thank you, Moncada Windows

 Ivo from Toronto
Ivo from Toronto
1 review Toronto, ON
10/10

Replaced window, professional job.

Moncarda took the step, without any hassle, to redo a large window pane replacement when we discovered a crack that appeared shortly after the work was first completed. We can't be more pleased with the result. The guys did an excellent job. The work was done very professionally and with great care. Thank you so much.

Approximate cost of services:
$1,000.00
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Samantha
Samantha
0 reviews Toronto, ON
10/10

Full home window replacement

(Cost was for triple-glaze windows, before government green rebate)

Anthony came to our house several times to discuss options, specifics and the quote, and we never felt rushed. He gave great advice to achieve the best 'view' (and was able to point out several of our neighbors' homes whose windows he'd previously updated).

The installers were so friendly, fast and efficient, replacing every window in our home in one working day and leaving no mess behind.

Would 100% recommend Moncada!

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your review! We really appreciate it!

Moncada Team

Matt from Toronto
Matt from Toronto
7 reviews Toronto, ON
10/10

Window replacement

Moncada replaced every window in our old east York house over 5 years and different visits. Anthony was always professional, honest and gave the best advice. His team did tremendous work with the installation and finishing work. The one time there was even the slightest imperfection they resolved it right away without argument. I can’t recommend them enough.

Approximate cost of services:
$2,000.00
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Company Response

Hi Matt!
Thank you for for your kind words, we appreciate your review. We are so happy to hear you had a great experience with Moncada Windows.
Thank you

Private User
Private User
Private User reviews Barrie, ON
8/10

New door

We got a new door installed for our front door.
Moncada was helpful, attentive and responsive.
Price was competitive.
Timeline took a while, but that's ok because we weren't in a rush.
When the installers showed up they were friendly, respectful, fast (and the job wasn't typical), clean and they did a great job! They helped repair my storm door on a whim as well. I'd use them again for doors!!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for for your kind words. We are so happy to hear you had a great experience with Moncada Windows.
Enjoy your new Door!

George in Toronto
George in Toronto
5 reviews Toronto, ON

First Review

0/10

Window Replacement

Please do not use this company. Anthony is not an honest person. The measurments were incorrect as you can see in the photo with a 2.5" gap but Anthony will not acknowledge his mistake. The profile of the window is not as we requested. It took 16 weeks not 8 weeks as first promised. Being late we asked Anthony multiple times to please come out and confirm with drywallers the measurments...he said he would come but never came. There is black paint on the inside of the windows as well. The windows are damaged and scratched. The jams on 4 windows are too short. The basement windows do not have jams. There is black paint on the inside of the windows. The installation is not completed. He wants to put a lien on my house but he hasn't finished the project so how can I pay him the balance. This was by far the worst vendor we have ever hired.

Approximate cost of services:
$10,000.00
0 of 2 people found this review helpful.
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Casbon
Casbon
0 reviews Toronto, ON
10/10

Window & Door Installation

Over the last 6 years, Moncada has replaced our windows and sliding door with the most recent being this past week after being referred by family. Anthony has been with honest, reliable and provided exceptional customer service. The crews were professional, helpful and kept the work area clean at all times. Would definitely recommend them and will use their service in the near future.

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for your kind words!

Moncada Windows

Happy Leaside Customer
Happy Leaside Customer
1 review Toronto, ON
10/10

Replaced 3 bedroom widows

I am very satisfied with the entire experience. The salesman was very knowledgeable and didn't try to up sell me. The windows were ready 2-4 weeks earlier than expected. The installers did a great job and were very nice people to have around. They took great care not to damage my garden and cleaned up all the debit from the job and took it with them. I love the windows and I couldn't have asked for more.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for for your kind words. We are so happy to hear you had a great experience with Moncada Windows. Enjoy your new windows!

catherinecook in Toronto
catherinecook in Toronto
0 reviews Toronto, ON
10/10

New doors and windows

We used Moncada for our doors and were so happy
with them, we had them do our windows! Our front door is simply gorgeous and we get so many compliments on it. Our mailman even knocked on the door to tell us how great it looks! The installers are super friendly and did a great job. Thanks Anthony and crew!

Approximate cost of services:
$10,000.00
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Company Response

Hi Catherine,
Thank you for your kind words. We are so happy to hear how much you are enjoying the new door and windows!

Happy Holidays!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Moncada Windows Doors & Siding

If you need quality windows, doors or siding, you’ve come to the right place. Moncada is a family business that has proudly served the Toronto area for over 50 years. We specialize in full home window and door installations, offering the best selection and service in the GTA. Let our ...
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