Sofa cleaning and smell removal
- Approximate cost of services:
- $350.00
- Company Response
Thanks for the review James, we look forward to working with you again soon.
Thanks for the review James, we look forward to working with you again soon.
Thanks for taking to the time to review us, we appreciate it and look forward to working with you again soon!
Thanks for taking the time to review us. We appreciate it!
Thanks for taking the time to review us and we're sorry you feel the service was not satisfactory.
Your wife contracted our services on Monday of last week and was on site to do a walk-through upon completion and was completely happy and thanked our technicians. On Thursday - 4 days after the service - your wife reached out and mentioned that a stain that was previously not there, had appeared. You had multiple vendors in and out of the unit and prep for putting it on the market in between that time so frankly anything could've happened. However, giving you the benefit of the doubt, our rep still agreed to have our technicians return to do a spot touchup and explained to your wife that we would leave you floating in our calendar and as soon as a slot opened up in the next day or two the technicians will call you directly and come on site.
10 minutes later you called in and proceeded to threaten and yell at my representative and demanded that we come back right away to address the situation and that we were being unprofessional. I find it ironic and laughable that you - while yelling at my rep, and using profanities - have the audacity to call us unprofessional. Of course you had to mention that you worked for one of the top realty firms in Toronto and would spread our name negatively.
You DID NOT do us a favor by booking our services and we owe you nothing. Your wife hired us for services that were completed successfully, we even shared before and after pictures.
Do you think it is appropriate to speak to somebody disrespectfully and demand they return 4 days later? Despite the fact that services were completed properly. I suppose in your mind the right thing to do was to cancel our existing appointments for yours. It would have been a different story if you were not on site and my guys missed a spot or two. But your wife was on site, did a walk-through with our technicians, thanked them, and paid in full. This review is as ridiculous as your demands.
Thanks for taking the time to review us, we appreciate and look forward to working with you again.
Thanks for taking the time to review us, we appreciate it and look forward to working with you again soon.
Thanks for taking the time to leave us a review and we're sorry you had a bad experience.
Both of your rugs were cleaned professionally and I assure were not given "a ride around town" without any cleaning. We wouldn't have cleaned 1 rug and not the other. All rugs go through two wash cycles and are assessed before being bagged for delivery. You contacted us days after delivery with your complaint and our assistant offered to have the rug picked up again and cleaned to your satisfaction at no additional charge. You requested our drivers to come in to roll the rug but due to our covid-19 policy we were unable to fulfill your request and you instead demanded a refund or to have our drivers come in after the policy had changed. As we have no plans on changing that policy in the near future we could not agree as this could be many months from the initial service date.
Thanks for taking the time to review us, we appreciate it and look forward to working with you again!
Thanks for taking the time to review us, we appreciate it!
Thanks for taking the time to review us. We appreciate it and look forward to working with you again soon!
For over two decades Toronto Steam n Clean has been providing quality services to residential and commercial clients of all types. Our experience and attention to detail is the reason we are chosen by organizations of all sizes in both the private and public sectors.
We’re able to guarantee satisfaction because we use top-level machinery and employees to make sure you get great results. Our company won’t leave your home or business until we’re assured you’re entirely satisfied. We have been in the business of putting smiles on our clients’ faces for over 20 years. Let us put a smile on yours today!