Toronto Steam N Clean

Carpet & Rug Cleaning & Repairing
Toronto ON M5E 1W7
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Reviews for Toronto Steam N Clean

Average customer rating:
9.6 10 (179 reviews)

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David in Toronto
David in Toronto
1 review Toronto, ON
0/10

Raced through Job

One of the worst companies that I have ever had the displeasure to use. Nothing was done properly and the team raced through the job as quick as possible. ZERO CARE OR CONCERN for doing the job well.

Approximate cost of services:
$200.00
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Company Response

Hi David, I'm sorry to read this but I cannot find you in our system. When was your service?

Paul in Toronto
Paul in Toronto
0 reviews Toronto, ON
0/10

Unprofessional

Terrible cleaning company. I would go anywhere else. Unprofessional. Did not clean a thing and employees did not wear protective footwear.

Approximate cost of services:
$200.00
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Company Response

This is clearly an attempt to slander us by a competitor. Vague generic statements with no details whatsoever. The only Paul who had service with us in the last 6 months left a 5/5 on Google two weeks ago.

If you are in fact a real customer of ours please contact us or at least provide some further details because we can't find you in our system.

Chi in Toronto
Chi in Toronto
2 reviews Toronto, ON
10/10

Quick, effective, reliable and professional

Booking was quick and easy, the team called when they were 20 minutes out. They arrived on time, steam cleaned 3 stair cases in under 30 minutes, and were professional/courteous and careful. The carpets look brand new. Will be booking regular steam cleaning services with them.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us. we appreciate it greatly and look forward to working with your again soon!

Kirsten in Toronto
Kirsten in Toronto
2 reviews Toronto, ON
10/10

Worth it!

Great communication, on time, fantastic job. Right equipment, right workers. Will be hiring again next year.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again soon!

Private User
Private User
Private User reviews Toronto, ON
10/10

Steam Clean carpets

Very prompt booking; two crew members very polite; worked quickly to complete carpet cleaning; dramatic result in soiled carpet areas

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us, we appreciate it greatly and look forward to working with you again soon!

Kelvin Aloysius in Toronto
Kelvin Aloysius in Toronto
0 reviews Toronto, ON
1/10

Please implement hygiene SOPs!

They were very fast and rushing for time. Could have done a better job. Never liked the fact that they were walking inside the premise with their shoes on. Told them to remove it but apparently, they should not be working barefoot due to work hazards (Totally ACCEPTABLE!). Then please get a spare shoe to be used in the customer premise or a shoe cover at least. I have a toddler at home and you can't be walking inside my house with the same shoe you are going around the town/neighborhood. They cleaned the carpet and walked on the same carpet with the same shoe. Although the carpet looks slightly better than before, overall experience I am not happy with the job done and will be looking for another service provider.

Approximate cost of services:
$250.00
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Company Response

Thank you for taking the time to share your feedback, although I must say that your review raises some concerns about its accuracy and completeness.

Firstly, I'd like to address your statement about our technicians being fast and rushing for time. Our team is trained to provide efficient yet thorough services, ensuring a high-quality outcome within a reasonable timeframe. In the case of your 3-bedroom condo, the 56 minutes spent on-site, in addition to the time spent commuting, aligns with industry standards for similar projects. Our pricing is based on standardized rates to offer fair and transparent services to all our customers.

Regarding the issue with shoes inside the premise, it is our standard practice to use indoor shoes or boot covers to maintain cleanliness and hygiene within our customers' homes and to reduce the risk of cross-contamination. Our technicians did explain this to you during the service, but you insisted on the removal of the shoes, which was rightfully declined due to safety concerns. We take safety seriously and prioritize the well-being of both our technicians and your family.

It's essential to provide a comprehensive account of the situation. Unfortunately, you omitted some crucial details in your review:

During the service, our technicians faced challenges due to the presence of loose items in the rooms, which slowed down the process. While we understand that preparing for a cleaning service can be overwhelming, we send reminder emails to help customers get ready for the appointment. Proper preparation ensures a smoother and more effective cleaning process.

Moreover, your children's actions during the service caused additional delays and distractions. They popped balloons all over the room, requiring our technicians to clean up before proceeding with the steam cleaning. We strive to provide the best service possible, but external factors like this can impact the overall experience.

We have been in the cleaning industry for over 25 years, and our reputation is built on honesty, transparency, and customer satisfaction. If we ever fall short of your expectations or miss something, we stand by our satisfaction guarantee. We encourage customers to reach out to us directly with any concerns, so we can promptly address and rectify them.

It is unusual to see a customer who expresses dissatisfaction through MULTIPLE ONLINE REVIEWS yet leaves a generous tip of $25. We value honest feedback and aim to improve based on constructive criticism. However, when the reviews are not consistent with the service provided, it raises doubts about their accuracy and intent. It seems you were more upset about the technicians not removing their shoes than the actual services itself.

Once again, we apologize for any inconvenience you may have experienced during the service and thank you for bringing these matters to our attention. We remain committed to delivering exceptional service and will continue to improve our processes to ensure our customers' satisfaction. If you'd like to discuss this further or require any assistance, please feel free to contact us directly.

Leslie
Leslie
0 reviews Toronto, ON
10/10

Carpet cleaning

The team arrive on time and got straight to work. Nick & Wendy worked hard and were done in 3 hours. I am very happy with the results. Office carpets look great - stains are gone. Also accommodated an additional small request at no extra charge.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for taking the time to review us, we appreciate it greatly. We're glad we were able to meet your expectations and look forward to work with you again soon!

Private User
Private User
Private User reviews Toronto, ON
10/10

Upholstery and carpet steam clean plus protection guard

Very professional service. Online booking was easy and was followed up by an e mail from a contact at the company within 24hrs. Answered all my questions promptly and it was obvious that they knew their product and services well. Also accommodated my changes to the cleaning schedule without any issues.
Clear correspondence by e mail and phone. I knew exactly who to expect and when. Technicians were very polite and efficient.

Approximate cost of services:
$600.00
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Company Response

Thanks for taking the time leave us a wonderful review, we appreciate it greatly and look forward to working with you again soon!

Adele in Brampton
Adele in Brampton
1 review Markham, ON
5/10

Carpet Cleaning

I am trying to be fair in my rating. They gave me a quotation via email. They arrived on time and cleaned the carpets as agreed. My only complaint is that they were unable to remove some stains. While the carpet was wet, it appeared that the stains were gone but after the carpet dried, the stains were still there. I complained and the company sent their cleaners as second time and again it appeared that the stains were gone. However, when the carpet dried, the stains were still there, but not as severe. They informed me that there are no guarantees for stains. So I cannot give them a good rating on that basis. It would seem to me that a professional cleaning company would have industrial strength stain removal products. And since the second cleaning seemed to improve the stain removal, I would think an additional cleaning might remove more of the stain. I am enclosing a picture of the current state of the carpet. I paid this company over $1000 for carpet cleaning. I am not satisfied with the results.

Approximate cost of services:
$1,000.00
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Company Response

Hi Adele, I'm sorry you had a bad experience.

Unfortunately we cannot guarantee stain removal, no professional company can. We do offer spot and stain treatment as a standard part of all our services, we don't charge extra, but due many variables (spill type, spill age, carpet type, sun exposure, whether or not it was previously treated, what it was treated with, etc.) it is impossible to offer a blanket guarantee on stain removal. It is a case by case situation.

Our technicians carry various spotters and stain removal solutions that they will use depending on the situation at hand but the results do vary. In your situation a previously settled stain had wicked up after the steam cleaning and as a courtesy we returned a second time to treat the area and were able to reduce it further. 5/10 seems harsh given that out of 9 rooms, 2 stair sets, and 1 hallway that was cleaned, you were dissatisfied with the one hardened stain.

Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet cleaning

Nicely impressed. Easy booking, cost clear at booking time, arrived as scheduled, friendly and professional, very careful around the house, carpet looks great, no chemical smell after. We'll see 'em again in a year or so.

Approximate cost of services:
$500.00
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Company Response

Thanks for taking the time to review us, we appreciate it greatly and look forward to working with you again soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Steam N Clean

For over two decades Toronto Steam n Clean has been providing quality services to residential and commercial clients of all types. Our experience and attention to detail is the reason we are chosen by organizations of all sizes in both the private and public sectors.

We’re able to guarantee satisfaction because we use top-level machinery and employees to make sure you get great results. Our company won’t leave your home or business until we’re assured you’re entirely satisfied. We have been in the business of putting smiles on our clients’ faces for over 20 years. Let us put a smile on yours today!

CATEGORIES
Carpet & Rug Cleaning & Repairing and Fire & Water Damage Restoration
SERVICES
Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Air Duct Cleaning, Flood Restoration, Commercial Cleaning,
STYLES
Hot Water Extraction (Steam Cleaning)
SPECIALITIES
Spot and Stain Removal, Pet Hair and Odour Removal
WEBSITE
http://www.torontosteamnclean.ca
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
7
RETURN POLICY
100 % Satisfaction Guarantee - We will return to job and RE-DO as necessary until you are satisfied
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, E-Transfer
LICENSES
IICRC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
199
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
24 Hour Satisfaction Guarantee
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