A1 Windows

Super disappointed. We require a service call repair on our windows that were installed by A1. We contacted them last September 2015. And received this reply:" though the warranty of your windows had expired as mentioned, however we can still offer a service call for you. The overall cost including labour and new parts is $250.00 plus tax. Also due to high volume of service schedules because of summer season. It may takes 2 to 3 weeks to get our service technician come by". We agreed to the terms. Have written them 4 times since requesting service. They say they cannot book us an appt. too busy. We have waited 6 months with no service.

We requested a quote for a custom wood window with two panes, a right and left, the right pane being a push out. We recieved a quote and my husband called to pay for it. The window we received was vinyl with top and bottom panes, push out on the top. The managers at the company refuse to speak with us and the sales representative called to yell at us and hang up. He will not return our calls.

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We had a challenging large custom bay window that needed replacing and it was important that the job would be done right and for a good price. Our experience with A1Windows was excellent from start to finish. The installers were great and they did a very professional job with their work. The window looks good and that part of the house definitely feels much warmer now. A1 Windows also provided excellent customer service in addressing unforseen issues and my concerns.

Replaced all windows and a couple of sliding doors through A1. The quality of work and price was competitive. Was happy with how the workers cleaned up after the job. A few years later, the windows are still good as is the install (no caulking issues). Highly recommend.

Was very pleased with the service and delivery/install of new vinyl windows for my house in Vancouver. A1 Windows took the time to explain the vinyl window construction process and clearly explain every option available to - inclusive of casings/lamination/double and triple panes/locks/hard vs soft E coatings/internal frame/etc. They also employ their own installers so you are not dealing with a contracted company if something goes wrong. The install team was great - used proper tools, proper blades, flashing was done correctly, used proper length mounting screws, and high quality caulking. They showed up on time and the job site was left clean.

We had the team from A1 windows install our retrofit windows and they were fast, professional and accommodating! We had a tight time line and were hosting a party that weekend, they came that week and were done in one day! Windows are awesome, crew was awesome and they left our house clean like they were never here!

After looking at a few products, I opted for A1 Windows Ultravinyl system with triple glazed units. The system provided the thermal performance I was looking for at a reasonable price point. Bobby and his crew made installation quick and efficient. The crew were polite, friendly, and worked extremely hard. The product looks great and thus far performs very well thermally and acoustically.

This is my second order with A1. First time was a couple of smaller bathroom windows for my DIY reno. Custom sized order that I installed myself. This time around it was an 8' patio slider that they delivered and installed. Excellent communication, and order confirmation process. Was onsite and installed within 1 week. Very happy with the quick service. Yes, the installers were courteous, and tidy. Would definitely use them again.

Bought my windows from A1 Windows and had them do the install. They have a great product, friendly staff and quick service. I would recommend to friends or anyone that is looking for a good window company.

Thanks A1 Windows