I purchased the new doors with the aluminum capping around the doors, which cost extra. When they put the doors on one slat was wrong, a different pattern. They were great about admitting it was there mistake and they fixed it within a very short period of time. The doors were put on in the fall and after the first winter I noticed some rusting around a screw on the capping. The rust was starting to spread so I called Adams to tell them about it. They told me they would come out and replace it. I waited and waited and ended up having to call 3 times before they actually came out and replaced the screw. Agaiin, shortly after that replacement the screw rusted again.
I was very happy with the service until they put the doors on, after that...poor service. There is still rust happening in the area of the capping. Area work they recommended so it wouldn't need any repair after it was placed, that's what they said. So far, that's the only area that needs repair! Would I recommend this company, sorry no. Their follow up with problems is non existent.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback. We did return several times to resolve the issue to the best of our ability. We will continue to monitor the manufacturers products that we use to ensure future customers do not experience this issue.
Sincerely, Adams Doors