For the past 3 years we have had issues with our Viessman furnace every Winter. Regrettably, we inherited an over-engineered system and multiple companies have come and gone in an attempt to fix the problem. Sometimes the boiler would stop again within 30 minutes of the technician leaving, sometimes we would have a day or so of function. This year, we elected to replace the entire system, rather than experience the frustration of prior years.
Again, multiple large companies came and gave quotes for replacement, without offering any option for repair. All reviewed the same information - the boiler, the controller, the multiple zones, the non-standard outdoor venting which had been put in place for aesthetics. And then Denise and Marco from Air Treatment came. My expectation had been that they would do as everyone else had done. However, they didn't. Instead, they began to carefully review why the boiler was switching itself off in Winter and discovered that the problem lay with the non-standard outdoor venting freezing over in Winter and hence blocking egress of carbon monoxide.
Honesty such as this is a rarity. They could have quoted a multi-$ price like everyone else. Instead they chose to do the right thing even though it meant that they would forfeit a significant contract.
I know who we'll be using for all of our HVAC work now!
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- Company Response
We are happy we were able to help you and our glad that the problem was corrected without having a large and expensive repair. We always try and take that extra step before replacing equipment to make sure there isn't an option such as further troubleshooting or a repair. Thank you for the warm felt review!!