Air Treatment Climate Care

Formerly Air Treatment Heating & Cooling
Heating & Air Conditioning
20 Densley Ave Toronto ON M6M 2R1
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Air Treatment Climate Care
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner

Reviews for Air Treatment Climate Care

Average customer rating:
9.5 10 (98 reviews)

Sort by

Joe in North york
Joe in North york
5 reviews Toronto, ON
10/10

Service to Fujitsu Ductless Air Conditioner

Three months after servicing and recharging our Fujitsu Ductless AC the unit was no longer producing cold air. At this service the technician found no leaks and recharged the unit. Called back for another service call and technician Amir was sent to check the unit. Initially with a soap test Amir found no leaks but he was very diligent and persisted in trying to determine the cause of the problem. He utilized a different type of liquid leak detector and a specialized tool to detect leaks. Amir's knowledge and persistence paid off and he was able to determine a minor leak at a flange and repaired it. There was no charge for the call back which could have been avoided if Amir had been assigned the initial service call.

Was this review helpful?
Company Response

Thank you so much for the amazing review and we appreciate your ongoing loyalty! Look forward to working with you again!

Maarten in Ottawa
Maarten in Ottawa
0 reviews Ottawa, ON
10/10

100% satisfied

The entire process of updating our HVAC system went smoothly and efficiently. From Denise’s initial visit to assess our needs to the support needed to finalize some details, we found the entire process to be first-rate, with knowledgeable and friendly staff.
Denise took the time to fully assess not just our current situation, but also to ask about our preferences and any current issues. That enabled us to discuss some issues that were not strictly technical.
Mel’s quote was under the competition (one was more than double!).
The installation team - Scott and Derek - arrived on time and took care to explain all the steps of the process and all the changes they were making. They were clean, careful and completed the work in less than the time promised. They worked with us to find the best ways to route the new condensate drain line in a collaborative process. They cleaned the work area, explained the system, demonstrated its operation and answered all of our operation questions.
There was a cosmetic issue with the thermostat, but the support staff acted quickly to replace it. That gives us confidence that further support and maintenance will also be handled well.
Very happy with our new system, and our new HVAC service provider. Happy to recommend Air Treatment to all our friends.

Was this review helpful?
Company Response

We appreciate the review and are so glad the installation went well. We also appreciate the kind words about our team and are here to assist you in the future with any other HVAC related needs.

sarah from Toronto
sarah from Toronto
5 reviews Scarborough, ON
10/10

Remarkable experience

For the past 3 years we have had issues with our Viessman furnace every Winter. Regrettably, we inherited an over-engineered system and multiple companies have come and gone in an attempt to fix the problem. Sometimes the boiler would stop again within 30 minutes of the technician leaving, sometimes we would have a day or so of function. This year, we elected to replace the entire system, rather than experience the frustration of prior years.

Again, multiple large companies came and gave quotes for replacement, without offering any option for repair. All reviewed the same information - the boiler, the controller, the multiple zones, the non-standard outdoor venting which had been put in place for aesthetics. And then Denise and Marco from Air Treatment came. My expectation had been that they would do as everyone else had done. However, they didn't. Instead, they began to carefully review why the boiler was switching itself off in Winter and discovered that the problem lay with the non-standard outdoor venting freezing over in Winter and hence blocking egress of carbon monoxide.

Honesty such as this is a rarity. They could have quoted a multi-$ price like everyone else. Instead they chose to do the right thing even though it meant that they would forfeit a significant contract.

I know who we'll be using for all of our HVAC work now!

Was this review helpful?
Company Response

We are happy we were able to help you and our glad that the problem was corrected without having a large and expensive repair. We always try and take that extra step before replacing equipment to make sure there isn't an option such as further troubleshooting or a repair. Thank you for the warm felt review!!

Milly
Milly
13 reviews Toronto, ON
10/10

Maintenance and repair AC and Gas Boiler

We have been using Air Treatment to maintain and repair our gas boiler and AC for 12 years. Josh and his team are great. Very responsive, honest and fair. In an emergency they treat it like an emergency which is also great. We Recommend them to all our friends. I have put down our average annual cost which includes all repairs. They sell service packages also.

Was this review helpful?
Company Response

Thanks you so much for the review we really appreciate it and are always here to help you! Thanks for your loyalty

Private User
Private User
1 review Toronto, ON
10/10

Professional, honest and fast

Needed the furnace our new house checked and serviced, since it was clear the previous owners didn't take care of basic maintenance. At first the furnace technician said the equipment didn't look great inside, but afterwards he assured us it was still in good working condition (if a bit rusty), and no need to replace. We loved his honesty,!

Was this review helpful?
Company Response

Thank you for your review we appreciate it. We believe in honesty and transparency with our customers. We are happy we were able to service your home and are here to help in any future matters.

Sylvia in Toronto
Sylvia in Toronto
1 review Toronto, ON
10/10

Air Treatment Climate Care Amazing!!!

Air Treatment is head and shoulders above anyone else in this industry. I own three properties and have used ATCC for over 10 years. There is no other. Service is impeccable. Pricing is in the sweet spot. Always respectful of me and my tenants. Honestly, there is no other company to use. They are the BEST!

Was this review helpful?
Company Response

Thank you so much for the review we really appreciate it and continue to strive to provide the best service. Thank you for your loyalty!

Guy
Guy
1 review Port Carling, ON
10/10

Install Replacement Ductless Air Conditioning

We have used Air Treatment for maintenance of our HVAC systems for a long time. We have a very high efficiency hot water boiler for heat and a ductless AC system. The original air conditioning system was installed in 1999 and this fall reached the end of its useful life. Air Treatment responded with a quote and installation plan. The service techs took out the old system and installed the new system over two days. They could not have been more respectful, helpful and thoughtful. Everything was installed on budget and on time. I highly recommend Air Treatment.

Was this review helpful?
Company Response

Thank you so much for the kinds words and great review. We appreciate the continuing work relationship with you and look forward to dealing with you again in the future!

10/10

Great work Air Treatment Climate Care

We had a great experience with Air Treatment Climate Care. From the initial quote all the way through to Scott and Derrick walking out the door after installing a new furnace and A/C. Denise gave us a competitive and honest quote and the installation was done professionally and just as honest.

Was this review helpful?
Company Response

We appreciate the review and are so glad the installation went well. We also appreciate the kind words about our team and are here to assist you in the future with any other HVAC related needs.

dapiotrowski in Toronto
dapiotrowski in Toronto
2 reviews Toronto, ON
10/10

Professional, Efficient and Affordable

I had a problem with my complicated AC unit that another company could not solve. After sending a technician to the house, Air Treatment diagnosed and fixed the issue within a week. Josh was particularly wonderful in that he personally contacted me, explained my various options and then worked tirelessly at sourcing the parts needed. I was appreciative of him taking the time to expedite the repair, and although it wasn't inexpensive, it was a fair price. I will definitely only use Air Treatment going forward, and I highly recommend the company for any HVAC maintenance and repair.

Was this review helpful?
Company Response

Thank you for the wonderful review! We are happy we were able to assist you! Please don't hesitate to contact us in the future if you need our assistance!

David in Toronto
David in Toronto
14 reviews Toronto, ON
10/10

Great service Consistently

I have used Air Treatment for 20 years and felt it was time to write a review. The service has been consistently excellent. Knowledgeable technicians, courteous, responsive and reliable. Today Dave came to prepare the air conditioners for summer. Professional and a pleasure.

Was this review helpful?
Company Response

Thank you so much for the wonderful review and we are always here to help and our lucky to have a great team working for us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Treatment Climate Care

Air Treatment ClimateCare is one of Toronto’s leading heating and cooling contractors. We opened our doors 65 years ago, and since that time we’ve been keeping homes and families healthy and comfortable throughout Toronto and the surrounding area. Whether it’s a new furnace, air conditioner, or indoor air quality system, or whether you’re repairing the one you have, you can count on us to provide outstanding service, quality products and affordable prices.
We’re personal climate experts, but we’re more than that. We’re also your neighbours. So you know we’re going to do the job right, every time. We’re committed to providing you with excellent service, top quality products, and the right price.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Humidifiers, SpacePak/Unico System and Heat and Energy Recovery Ventilators,
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Custom HVAC Solutions; and Maintenance Plans
BRANDS
Carrier, Keeprite, York, Payne, The Unico System, Slant Fin. Fujitsu and Weil-McLain
SPECIALITIES
We deliver that extra value. It shows up in the equipment we choose to sell, the thought and care that go into our installations and the honesty of our service. If there’s anything we can do to provide a customer with extra assurance of comfort and satisfaction, we do it gladly. It’s a proud family heritage, and that means a lot to us. Adding value keeps our suppliers happy too. It’s rare that they ever hear a complaint from our residential customers.
WEBSITE
http://www.airtreatment.net
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
35
PAYMENT METHOD
Visa, MasterCard, Cash, Cheque, and Financing
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #002681001
MEMBERSHIPS
HRAI, ASHRAE, CFIB, Climatecare Co-op
LIABILITY INSURANCE
Yes
DIPLOMAS
Professional Engineer, Heating Refrigeration and Air Conditioning Technology
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please Inquire Within
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.