Al's Roofing & Sheet Metal Co Ltd

Roofing
102 Dawes Rd Toronto ON M4C 5B4
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Al's Roofing & Sheet Metal Co Ltd
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64%

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Reviews by rating (past 12 months)

Reviews for Al's Roofing & Sheet Metal Co Ltd

Average customer rating:
9.3 10 (43 reviews)

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Rick Claro in Scarborough
Rick Claro in Scarborough
1 review Scarborough, ON
10/10

Replaced my roof

The Guys/Crew from Al's Roofing were excellent to deal with. My roof looks great, excellent workmanship! The best part is they were upfront and not hiding anything from us.
We had 2 other companies in for estimates which could not answer some of our questions with straight answers.
Al's Roofing also covered the Windows, Driveway, Plants to protect them while they were on the roof, they also replaced some boards on the roof which were roted and did not charge me extra!! We are very pleased and would recommend Al's Roofing to anyone.

0 of 1 people found this review helpful.
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David   Landry in Scarborough
David Landry in Scarborough
1 review Scarborough, ON
10/10

Replace roof

They showed up when they said they would.They protected my deck and garden.They were very polite and and answer all my question about the job. They replace wood in the roof and did not charge me.I was very surprise about that.All my other quotes wood was extra..The clean up was excellent..The roof looks great..
I would recommend this company to all my friends and family

0 of 1 people found this review helpful.
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Doris Genno in Hilo
Doris Genno in Hilo
1 review Hilo, HI
10/10

Complete new roof, soffit, fascia and eaves

Crew arrived on time and did an excellent job. Workmen were extremely efficient and did an exemplary job of cleaning up. My property was left cleaner than when they arrived.
I would certainly recommend this company to all my friends, family and neighbors.
Also, no deposit was required. They accept payment on completion which is not usually the case when dealing with contractors.

0 of 1 people found this review helpful.
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Mox in North york
Mox in North york
2 reviews North York, ON
1/10

New roof

I had several roofs done by Al's roofing. The workmanship on the new roof was OK, but the follow up was crap. One roof was leaking well before the 25 year shingle life.

One of the plastic roof vent was damaged by animals in the another job. They keep promising they will replace the vent. Spring comes, they just refused to honour their promises and hang up on me. There was no wire screen under the vents to keep the animals out. This had to be done by another contractor. At the installation, I've asked them to put metal vents instead of the cheap plastic ones. They said if they do that, the warantee would be void.

Two years later, another vent came off. They said it was done by animals so it was not covered under the warantee. They hung up on me again.

One more thing...before the job, their saleperson promised to give warantee with no pro rating. However, that is not what it is written in the warantee. I made him change the wording before payment. If there is a claim, you can expect them to make any excuses to find a way out.

*************************************Update:
Not only the follow up was bad, they misrepresent on my previous comments.

For the record, they did replace the cheap plastic vent the first time with another plastic one. But the second time, they said they would replace it, but never followed up on their promise. They mislead the client when they have no intentions of replacing the vents. At the end, they were rude. In their own words "I don't like you" then hang up.

And the bit about me not following up with animal services. I heired another contractor to put stainless steel mesh underneath the vents to stop the animals from entering the roof. No animal service can prevent the animals from returning. The third time was when I left an message on their answering machine 2:30 am, but that was over 2 years from the previous incident. The root problem was those cheap plastic vents. One company did another new roof for me advised they use aluminum ones instead of plastic ones for that reason. The plastic ones are about half the cost of aluminum ones. That's the real reason Al's roofing used the plastic vents the first place.

And no, the recent call never explained about warantee or racoon removal. He just rudly said "It was done by a racoon. Don't call here again" and hang up. Not even to offer to replace the damaged vent for a fee.

And no, I never said "to keep replacing them". They are making things up. If I would say anything, I would say "Replace those cheap plastic vents with aluminum ones. "

1 of 1 people found this review helpful.
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Company Response

Unfortunately, this paticular customer expected our company to keep replacing the vents on his roof that were being destroyed by raccoons. We attended at his residence on two different occasions and replaced the vents at no charge and informed him that he needed to contact an animal removal service. He refused and said it was up to our company to keep replacing them. The last time he called to complain that the raccoons had again trashed a vent his call was made at approximately two thirty in the morning. We informed him that we would no longer perform this service for free as it was not covered under the warranty and he would have to pay AFTER having the raccoons removed.

rick in Scarborough
rick in Scarborough
2 reviews Scarborough, ON
10/10

strip and re shingle roof / 1950's bungalow

On time
On budget
Great crew / workmanship A+
Left the place cleaner then they started
No pressure tactics /
Have been in business sine 1948 so I am sure if there is any warranty issue it will be resolved
New "ridged" roof vents should make a big differance

0 of 1 people found this review helpful.
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Richard in East York
Richard in East York
4 reviews Toronto, ON
10/10

Roof

Found a leak that was going to ruin a bedroom. I called Al's Roofing and had a quote in my hand the next day. I accepted the estimate and the job was completed two days later. Nothing was left behind to say the crew had been here except a great looking roof.
However the next day I noticed some debris on our neighbour's roof. Called Al's and it was promptly cleaned up.

0 of 1 people found this review helpful.
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Daniel in East York
Daniel in East York
2 reviews East York, ON
10/10

roof replacement

A couple weeks ago I developed a leak and was eager to get it fixed quickly as water was coming in through a ceiling fixture. Also I had to leave the country in just over a week. I called several companies and they didn't even get back to me for a couple days. Meanwhile Al's Roofing had someone over the next morning, gave a very reasonable quote, and the work was done within five days. It took them longer than they expected because of the extreme heat, but they held to the original quote. Job is terrific, lawn is immaculate. They changed the location of an air vent to make the roof look more attractive. These guys are great!

0 of 1 people found this review helpful.
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Shredguy East York
Shredguy East York
3 reviews East York, ON
10/10

New shingles

The roof began to leak after a heavy rain in July. Local area company gave a very fair estimate. The job was done a week after contacting the company, completed in a day as well as cleanup. The roof looks great. I weould highly recommend Al's.

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Al's Roofing & Sheet Metal Co Ltd

A Family of Roofers for 3 Generations Our roofing company is family owned and operated and has been serving the Toronto area for 65 years. We specialize in residential roofing from complete roof replacement to partial repair. We only use the best materials and are dedicated to completing each project ...
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