Came highly recommended, but not what we hoped for. First door delivered on time, but needed adjustment - 5 calls later was fixed. Second door took over 14 weeks to arrive, I had to keep calling to check. Patio doors installed inside out, screens opening and locking only from outside, no way to lock house, yet installers asked for full payment. We called, owner came out next day and arranged for installers to return two days later. Second trip resulted in door installed in correct direction, but not finished nicely - gap between hardwood and door leaving subfloor exposed, nails on trim not set, gaps in caulking. Company called to ask for same-day payment. Owner came out next day to address. Took three trips to complete job. Very stressful. Owner admitted error, was polite, competent and wanted to resolve issues. My biggest concern was that I had to keep calling to get my issues addressed, calls were not returned and if they were not in a timely way. Very disappointed. Doors appear good quality, but would try another company next time.
- Approximate cost of services:
- $12,000.00