I had been directed to Alexanian's with regards to sourcing a particular grout, that's when I first connected with Vern at Barrie's Alexanian's. At the time, we weren't customers of Alexanian's. Vern was amazing! He went well beyond what I expected. Once we had connected, we realized that the mosaic tile we had chosen for our bathroom reno was out of my husband's scope for installing. In conversation with Vern, he said he would see if they could help. A week later we had an onsite visit from Adam at Head Office to look at the project and a couple weeks after that, they sent a tiler to complete the job for us. We may not have been customers before but we sure are now! I don't know what would have happened if Vern and Alexanian's hadn't saved the day with our reno. Every time we will share the story of our beautiful mosaic bathroom tiles, we will most definitely talk about how wonderful Vern and the folks at Alexanian's were to us and next time we need products that they sell, we know where we will be going!