For almost 6 months, we attempted to get this store to provide repairs to our skylight blind. After selling us a replacement battery for $200, which consisted of 18 AA batteries in a plastic box, my husband had problems installing it. We brought the battery kit back to the store and they were to send an installer to our home. The installer came, without the battery kit. Another appointment was to be set up, but no-one ever called. Repeated calls to the store resulted in promises to arrange an appointment, but this never happened. Sonia, the store manager, changed her story every time we spoke to her. She didn't follow through on anything she promised us, and was extremely rude and unhelpful. My husband finally had to go to the store to get the battery back, and we made other arrangements to fix it. I would avoid this store at all costs.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Hire a manager and some employees who understand what customer service is about.
- Any advice to offer fellow homeowners facing a similar project?
- Don't deal with this store under any circumstances.