Wanted shutters to go with my new condo, and Alex helped me pick the right shutters and in the right configuration (in my case, white, wood California shutters with the rod in the back and to the side - looks awesome). He was able to obtain measurements before the unit was done, and was ready for installation shortly after I moved in (within 3 days). There was a dimensional issue and they had to come back for a few of the windows, but as mentioned by other customers, I did not pay until everything was done. Also, Alex always answered the phone and kept his appointments. The shutters are in and look great, no quality issues.