Arrow Furniture

Furniture
Toronto ON M9M 2L4
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Arrow Furniture
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86%

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Reviews for Arrow Furniture

Average customer rating:
8.6 10 (584 reviews)

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Carlos Alvarez
Carlos Alvarez
1 review Brampton, ON
10/10

Sofa Set

Great product! We can't get enough of it. Service was great, and I recommended them to all my friends. They were very timely, and stand by their word. The warranty is great, and they gave me 3 extra years of no charge. When I asked questions they responded right away!

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Sonia C in Milton
Sonia C in Milton
1 review Milton, ON
7/10

children's bedroom furniture and couches

The store was nicely layed out and over all had nice furniture. Quite please with the service and the children't furniture. Still waiting on our couches to arrive. Would recommend them to friends.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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JENNY RICHMONDHILL
JENNY RICHMONDHILL
1 review Richmond Hill, ON
0/10

DINING ROOM SET

PURCHASED FURNITURE AT ARROW ON WESTON, DISCOUNT PREVIOUSLY GRANTED WAS DENIED, MANAGER SAID I COULD CANCEL THE ORDER BUT I WASN'T ABLE TO RECEIVE A REFUND ON MY DEPOSIT OF $950.00, i ASKED IF I COULD GET A PRODUCT FROM THE STORE TO THAT VALUE HE SAID NO!! AND THAT'S IT.
I BECAME SO FURIOUS I CRIED INFRONT OF ALL THE SALES REPRESENTIVES.
THIS SO-CALLED MANAGER WANTED TO KEEP MY MONEY. i ASKED WHO IS BOSS IS, HE SAID HE WAS THE OWNER OF ALL ARROW FURNITURE WHICH HES NOT THE OWNERS ARE ALBERT AND ESTHER MICHEALS AND I'M TRYING TO CONTACT THEM BUT i'M GETTING NOWHERE AT THIS TIME.

Approximate cost of services:
$3,000.00
2 of 2 people found this review helpful.
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Tantos in Toronto
Tantos in Toronto
1 review Toronto, ON
0/10

Dining table

We purchased a brand new dining room table from this place and we got a floor model that was badly damaged and we could not even put two of the legs on because they were cracked. We went into the store to complain and to get an exchange the same day we received it and we were told there are no exchanges or refunds but that someone would call us in a few days to arrange for someone to come out to see it. We paid for a new set and not a floor model! We told them this and pointed out to them that their floor model was missing and they said nothing is perfect (and if it had broken in the store they would have simply fixed it there and then shipped it to us) and tried to claim that someone else had bought it. The manager was rude and did not help at all. While my wife was standing next to the counter she overheard the owners name was Albert Michaels. Dont bother with their crappy managers but just call the owner directly! We got nowhere in four months trying to deal with customer service but once we called the owner we were looked after within a week. This company sucks!!!!

Approximate cost of services:
$2,500.00
2 of 2 people found this review helpful.
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Mac989
Mac989
3 reviews Brampton, ON
0/10

New Couch Purchase

My experience with Arrow Furniture in Brampton has been pretty awful. I ordered a reclining couch and love seat that totaled 2000 after i negotiated the price a little (I saved the tax, thats it). I asked about return policy and was told once its in hand its 30 percent to return. Fine. Atleast it was honest. I got home and found out that it would not fit in the room. I went in within 10 days and was told all sales final. The delivery was for "Approx. end of June. That came and went and no one could tell me when it would arrive. After speaking with the manager and then the district manager, I was granted my deposit as an in store credit. i went in days later. Negotiated a new price on a different couch. Explained I had an in-store credit from previous canceled purchase. I was then told by the store manager that because it is a "re-selection" that I would have to pay an extra 50 dollars and they would not honor the deal. She said she called head office to get it authorized and they would not. Funny part is....I watched her and she never picked up the phone. After a long argument I was told "oh come on its just 50 dollars extra". Exactly, they should have swallowed the cost for the customer service.I am already buying a more expensive couch then the first one and I am being penalized for having an in store credit. Once I pointed that out, I was told "ok 25 then". Seriously? I paid the extra 25 purely based on the fact that I was sick of arguing with these people.

I read the previous posters message about warranty. When I asked them when I was buying the couch, they said they would deal with it. I will never go back. Stay Away.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Don't penalize customers for having an in-store credit. Don't not make a deal because you know I HAVE to spend atleast my deposit there. Lighten the return policy if the customer hasn't even RECEIVED the product.
Any advice to offer fellow homeowners facing a similar project?
All furniture places are like used car dealerships. I looked for months to find what I wanted and eventually bought and every placed that I went was shady. You CAN negotiate the price and don't take the first price they give you. they will always do better the second or third time.
2 of 2 people found this review helpful.
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Crazy8s
Crazy8s
1 review Mississauga, ON
10/10

Bedroom and Sofa set

I walked in on a Monday morning was greeted by a really happy guy named Jeff, later found out he was the manager. Then I came back with my wife that evening. A really nice non pushy salesman named Allen helped us pick out some incredible furniture for our new home. I couldnt beleive the prices, they were so much cheaper then eveyone else. I told the salesguy I spoke to Jeff earlier thats when I found out he was the manager. I asked for a discount because I was buying 2 rooms, the manager gave me an incredible price so we bought. I tell all my friends and co-workers to go see Jeff at Arrow for furniture he's my "FURNITURE GUY"

Approximate cost of services:
$3,200.00
1 of 1 people found this review helpful.
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Jammer
Jammer
2 reviews Toronto, ON
10/10

Living room

I found the perfect sofa set, I shopped around for months after I saw it there, nobody came near there prices. The manager was so helpful I tell everyone to go see this guy Jeff

Approximate cost of services:
$1,300.00
0 of 1 people found this review helpful.
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Mwb in toronto
Mwb in toronto
2 reviews North York, ON
10/10

Drawer

this was the best purchase that my wife and I had made in the past 2-3 months. We've been looking for a dressing drawer for our newborn's clothing and couldnt find the one. But low and behold we walked into Arrow and there it was! A creamy beige drawer with perfect furnishing. It was absolutely wonderful.

Approximate cost of services:
$550.00
0 of 1 people found this review helpful.
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lgni in Toronto
lgni in Toronto
1 review York, ON
8/10

Sofa

My husband and I entered Arrow Furniture looking for a sofa for our new home. We have been looking for weeks for the perfect chocolate brown couch and we finally found one. Its very comfy and the price is not too bad for the quality either. We were both very pleased with our purchase! Definitely would recommend to others!

Approximate cost of services:
$1,200.00
0 of 1 people found this review helpful.
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Carrie
Carrie
1 review Markham, ON
10/10

Purchase of living room and bedroom

I had never been to Arrow Furniture before but a friend recommended that I check it out. What a great surprise! The staff was very courteous and I did not feel the high pressure that I often get at the big box stores. The store was beautifully decorated and the selection was huge. I was able to pick out a living room and dining room that I loved. Best prices that I have seen around and I had been looking for about 4 months.
The delivery staff was very professional and arrived within the 3 hour window that I was given. They actually called me an hour before arriving.
One of the chairs had a broken leg. I called customer service and they exchanged it two days later.
If you haven't ever been to an Arrow Store, I highly recommend you make the trip.

Approximate cost of services:
$4,000.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

CATEGORIES
Furniture
PRODUCTS
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
SERVICES
furniture delivery, home design, interior decorator, furnishings, home design
BRANDS
Aico, Aman, Ashley, Behold, Chateau, Décor-Rest, Defehr, Dreamstar, Emerald Home, Futura, Legacy, Lifestyle, Magnussen, Mazin, Midas, Omni, Palliser, Primo, Pulaski, Rustique, Samuel Lawrence, Sealy, Serta, Simon Li, Titus, Xcella
STYLES
modern, traditional, transitional, retro, rustic, metro, contemporary
WEBSITE
http://www.arrowfurniture.com
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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