Our experience with Ashton Renovations was overall (very) positive and I would recommend them for general house renovations.
What We Did: Entire basement reno + wall removal + whole house electrical + other
Things that are top of mind when I think about our experience is that Mark Ashton has high integrity and cares very much about the work he completes.
Mark and his crew are also very thoughtful and considerate about the work he completes and he and his staff take time and care to do their jobs thoroughly and properly. This was our first renovation and we have heard and seen numerous jobs that seemed to have been done quickly and in some cases carelessly. So this attention to detail and quality craftsmanship made our first experience a very positive one.
The core Ashton Renovations crew was also exceptionally tidy both during the demo and just in general when working here. Even though we were not living at the house through the renovation, they clearly took great care to leave the place clean and safe each day after working. This was very much appreciated as we were regularly visiting with our child and dog to spend time at the house as well as review the work done. The only exception would be the first set of sub-contracted electricians we used through them who left the house noticeably messier than the Ashton Crew. However, the second set we used on later work were very nice and helpful as we had lots of questions for them and they were working in tight quarters.
I would also say the core team at the time we worked with them were very friendly and courteous which was important as we have a young daughter as well as a dog who were very comfortable with them working in the house.
The only negative thing that occurred during our job was that it took longer to complete than we had anticipated and we felt the communication about the delay could and should have been better communicated. I had expressed this to Mark who acknowledged this and agreed to do a better job both with us and other customers in the future.
All in all, the Mark and his crew did an excellent job on our house and we would definitely recommend them.
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- Company Response
Thanks Samantha. We appreciate your feedback. Since completion of your project we have enhanced communication with our clients using Builder Trend Project Management Software including periodic logs from trades to our customers, which keeps them informed with photos and project details. Our scheduling notification has been expanded as well. We hope you are enjoying your new home and that wonderful PRIVATE backyard!