AtlasCare

Heating & Air Conditioning
2751 Coventry Road Oakville ON L6H 5V9
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92%

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Reviews for AtlasCare

Average customer rating:
9.6 10 (2257 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace Installation

On November 25th Patrick and Sathwinder arrived from AtlasCare HVAC company to install new Lennox furnace @ 8:30 am and were done @ 2:30 pm leaving us with a very modern furnace, very technically advanced running smooth as silk. It was a job well done and the 2 installers deserve full marks. They didn't leave till every fine detail was complete. We are happy as can be and love the Lennox furnace as it is so ever quiet, quieter than we believed possible. Highly recommend both AtlasCare and the Lennnox furnace.

Approximate cost of services:
$7,910.00
1 of 1 people found this review helpful.
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Michael
Michael
3 reviews Milton, ON
10/10

Furnace Tune up

I had a great experience with atlas and Jerry he was thorough and explained everything to me.

Approximate cost of services:
$27.00
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Private User
Private User
Private User reviews Oakville, ON
10/10

Duct Cleaning

Moved into a 20 year old home weeks ago and believed duct cleaning was likely in required. Hired Atlas, but when the tech arrived he indicated that the ducts had been cleaned only six months ago. I was very happy for his honesty and professionalism. Thank you Randy at Atlas for your integrity and friendly manner. Atlas will get the call the next time I need HVAC services.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Oakville, ON
0/10

HVAC Servicing and Repair

In the last 12 months, the service quality from AtlasCare has been terrible. It is even difficult to file a complaint. There are three separate issues that have occurred that have caused my family discomfort and my 80-year old mother to become sick. After I investigated, I found out that these things could have been completely prevented if people at AtlasCare were doing their jobs (in all cases they claimed they had done what they did, so it is blatant misrepresentation).

I pay for the premium servicing and In early Spring 2022, my HVAC system need to be serviced for the summer. However, in late May 2022 it broke down. I called and a technician came who stated that it looked like my HVAC had not been cleaned back in the Spring (when it was supposed to have by the technician) and that could have caused it to work harder and break down. After paying $500 to find the problem and another $200 to fix it, it worked fine. Then in late June 2022, the AC system kept randomly turning on and off (this was particular difficult late at night as it interfered with our sleep as it was so hot). I called the 24-hour line during the night and they said they told the gentleman who works at nights for the Oakville area and to wait up for him. I was up until 4 am and he never came. I called again the next day (again at night because I'm out of the house in the days and have eldercare issues) and they said they contacted him and he never came (this time I was up waiting for him until 3 am). I called the third night and I was crying because no one could sleep and I had only slept 5 hours during the last three days waiting up for the technician and the dispatch person said they called him. They must have told him I had been crying because he called, blamed the dispatch and told me to call during the day because he doesn't want to have to do night calls. Finally came to the house upset that he had to. He then told me all sorts of technical garbage (I have a PhD in Engineering). When I told him that I was a professor of engineering and what he said was clearly excuses not to work, he then did the work. I had to diagnose the problem asking him specific questions (as I don't know the details of the systems) and had to walk him through like a 5-year old child to finish the job. At every corner, he tried to get out of it until he realized he was dealing with an intelligent person. He finally fixed it at 3:30 am the third day.

The worst incident occurred in November 2022. It is incredibly cold and our motor has stopped working. I called Atlascare and a technician came one hour after I received the text stating he would arrive ASAP. He said that motor was broken and that we couldn't use the heater and when I was concerned, he stated that he will immediately order the heater. He said that he can't guarantee when it would arrive and not to call Atlascare to check up as they would call us. After the appointment, he was on the driveway in his vehicle for another one hour (no idea why, but hoped he was ordering the motor as he said). Of course, no one called (technician had said that the part will come when it comes and that that). When my 80-year old mother became sick from the low temperature, I called Atlascare even though Neil the technician told me not to. It appears that he had in fact never ordered the part. My mother is sick and I have to pay hundreds of dollars to put her in a hotel. I still have no motor.

Every time I try to complain, I am told by the people I speak to at AtlasCare that they can't do anything about this as it's above their pay grade. I am never referred to anyone of authority who can help. There needs to be some accountability and responsibility. Many of the AtlasCare technicians, to be frank, say things that don't check out and don't appear to be working. They allow people to suffer and become sick. I don't know what more I can do - I actually had to walk a technician through the job. I am thinking of ordering the motor part because Atlastcare cannot be bothered too (even though I have their premium service plan). This is a bad company with no option to report when technicians are doing questionable things. In a sector where safety is supposed to be important, this is alarming. I will be going to another HVAC Service company moving forward. Shame on the AtlasCare team.

Approximate cost of services:
$900.00
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CARL WENDORF in Mississauga
CARL WENDORF in Mississauga
19 reviews Mississauga, ON
10/10

Annual maintenance

Serviceman Metzger did an excellent job on the cleaning of my furnace and HRV UNIT. The fan was very noisy but was whisper quite after service. In addition he also flushed my tankless water heater.
He vacuumed everything and left the area spotless.

Approximate cost of services:
$326.00
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Company Response

Carl, thank you so much for the review! We're glad to hear you're happy with our service. Thank you for choosing AtlasCare!

George
George
3 reviews Oakville, ON
10/10

Furnace, humidifier & gas fireplace winter tune-up

Jordan B. from AtlasCare just finished a winter tune-up for us. He does the HVAC servicing at my home regularly. He is very knowledgeable, courteous and conscientious. He gives good practical advice. He is an excellent technician. We are very happy with the service received and have no hesitation in recommending him. We are covered under an AtlasCare maintenance plan. The number above may not be actual cost to perform this service.

Approximate cost of services:
$450.00
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Company Response

George, thank you for your feedback and for sharing your experience - we appreciate it!

Private User
Private User
Private User reviews Toronto, ON
0/10

Nightmare

I have a top maintenace plan with Atlascare.
Last winter it took them five visits (hardly within the times they promise in the plan) and over a month to fix my furnace.
The last technician who actually came and finally fixed it said that the other technician did not understand and it was a simple thing!
In the meantime we had a broken furnace for a looong time.
Beware!

Approximate cost of services:
$2,000.00
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Company Response

Hello, I’m sorry to hear that you were not completely satisfied with the services provided. We pride ourselves in providing quality customer service. I would like to connect with you so we can work to resolve any issues. Please call our office 647-493-6223 and ask for Nimo Mansouri -Operations Manager. Thank you.

Ashwin in Brampton
Ashwin in Brampton
0 reviews Toronto, ON
0/10

Really bad job

It was bad right from the start. I received a call that a technician was on the way and will be at my house in half an hour. I looked out the window and they were already on my driveway unloading.

When the technician came to my door and introduced himself, it was a different name than what they gave me over the phone.

There were 4 guys in total. One man went downstairs to the furnace with the big hose, and the other 3 guys stayed upstairs pushing air and debris down the vents. In 5 minutes, the three guys upstairs finished my whole house ( which is 3100 sq ft). They then went outside and giggled and played on their phones.

Thus, my air duct system was still dirty after they were done. I paid close to $800. Definitely not worth it. Will not hire them again.

Approximate cost of services:
$800.00
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Company Response

Ashwin, We appreciate your feedback, and would like to have the opportunity to make this right. If you can please call our office at (647)493-6223 and ask to speak with me, Nimo, Operations Manager. Thank you.

Private User
Private User
Private User reviews Oakville, ON
10/10

Plumbing Emergency

Our old water softener suffered catastrophic failure! Water was gushing out of the unit flooding our finished basement floor.
AtlasCare had responded within 1/2 hour!
Keegan from plumbing services was able to re-route and solder piping to negate the softener and thus solving the problem.
Thank you Keegan and AtlasCare you guys came through for us Big Time !!

Approximate cost of services:
$400.00
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Company Response

Thank you for leaving this review showing your experience with us , we're so happy we could help!

Private User
Private User
Private User reviews Toronto, ON
0/10

The worst customer service

The worst customer service. No follow up. Complete runaround. After 20 years on a service contract. Bought out furnace from them. No support. Again worst customer service.

Approximate cost of services:
$10,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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