AtlasCare

Heating & Air Conditioning
2751 Coventry Road Oakville ON L6H 5V9
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93%

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Reviews for AtlasCare

Average customer rating:
9.6 10 (2264 reviews)

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J.V. from Mississauga
J.V. from Mississauga
6 reviews Mississauga, ON
10/10

Plumbing repair

Kavi Dayal came on time, fixed the kitchen tap without having to replace it, and charged us half the normal service charge. I received an email from AtlasCare with his name and photo just before he arrived. He was friendly, polite, and efficient.

Approximate cost of services:
$70.00
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Company Response

Thank you very much!

Geoff in Etobicoke
Geoff in Etobicoke
7 reviews Toronto, ON
10/10

Regular furnace maintenance

I have been using Atlas for more than 15 years. Professional, reliable. I bought this furnace from them as well.

Approximate cost of services:
$250.00
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Company Response

Thank you for your continued support, we appreciate it!

rdavidtimmins
rdavidtimmins
1 review Oshawa, ON
6/10

Basement plumbing

We decided to rent out our basement after several years of being empty and install a new shower for the tenant.
AtlasCare arrived and after an hour at the house we were advised that they could not install the shower unit but instead told that us that the basement weeping tiles were blocked. So $16,000.00 for installing new pipes and update the plumbing which would take 2-3 days.
The crew completed the work however we then faced another expensive issue in re-installing the carpet which was completely torn apart by the plumbers.
Based on the original schedule, we had a decent amount of time to have the job completed for the moving date of our new tenant.
The next day we checked the work and found that there were puddles of water all over the basement which meant that AtlasCare had to return and repair the problem (Another 2 days extra for repairs and cement drying which did not leave us much time).
The job was finally completed but as we feel at an inflated price.
Nice people to deal with but we were disappointed at the time it took to complete the job as well as the collateral damage left by the torn up carpeting. The carpet installers which were originally sent over took a look at the damage but then drove off into the sunset so we had to pay a large surcharge for another carpet Pro to come by to fix the mess on the weekend.
Our mistake was not getting a second opinion/estimate for this job and we should have requested a more detailed description of the work involved.
I as well left the new shower base unit as a template for the plumbers to install the new drain but they missed the mark by about 4 inches which meant I had to build a retainer wall so that it would meet up with the shower base (Another day of work).
Below pics of the work completed without carpet.
Disappointed overall for this very expensive and time consuming project.

Approximate cost of services:
$16,000.00
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Company Response

We're very sorry to hear about your most recent experience with our team. We strive to provide our clients with the best experience and service, so we would like to work to make this right. Please call us at 647-493-6223 and ask for our Operations Manager, Kevin. Thank you and we look forward to talking with you!

Dennis in Dieppe
Dennis in Dieppe
0 reviews Dieppe, NB
10/10

Furnace repair

Anthony came over with the replacement parts to repair my furnace. There was a slight scheduling mixup on my end but Anthony was super gracious and understanding and was able to wait until I arrived home. He was able to get the repair done in record time and was super friendly and professional throughout, explaining everything to me as he went. If you need any HVAC servicing, I cannot recommend Anthony and AtlasCare enough. Great job!

Approximate cost of services:
$1,300.00
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Company Response

Thanks so much! We're glad to hear you had a great experience!

Patrick
Patrick
9 reviews Mississauga, ON
10/10

Servicing furnace and humidifer

Eric showed up on time, pleasant,polite and very knowledgeable about his industry. Performed his job quickly, explained what was done, also what could be upgraded, no pressure, just laid out the options.

Approximate cost of services:
$450.00
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Company Response

Thank you for leaving us a review!

Doug in Vaughan
Doug in Vaughan
0 reviews Vaughan, ON
5/10

New Furnace and A/C - not up to par

Day 1 Initial furnace installation was smooth and well done. They cleaned up after themselves and it was all good. They were supposed to do an extra run into my basement, but said that the team from next day would do it. Day 2 A/C installation was not as good. A/C Power cables were hard up against our water spigot so we could not turn on our outside water without rubbing against a high power cable. They came back and fixed it after I called, but it still should not have happened in the first place.
The Day 2 team also did not do the extra basement run. I have called twice and talked to very nice people, but no action has happened on this yet. I would like to be able to recommend them, but right now, I cannot.

Approximate cost of services:
$8,000.00
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Company Response

Doug, we're sorry to hear about the frustration this must be causing you. We want to make this right, so please call us at 647-493-6223 and ask for Nimo, our Operations Manager. Thank you and we look forward to talking with you!

Private User
Private User
Private User reviews Whitchurch Stouffville, ON
10/10

Furnace clean up

Kyle gave great info and customer service - during the visit for maintenance- thanks so much!

Approximate cost of services:
$199.00
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Company Response

We appreciate you saying so, thank you for your review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace Installation

On November 25th Patrick and Sathwinder arrived from AtlasCare HVAC company to install new Lennox furnace @ 8:30 am and were done @ 2:30 pm leaving us with a very modern furnace, very technically advanced running smooth as silk. It was a job well done and the 2 installers deserve full marks. They didn't leave till every fine detail was complete. We are happy as can be and love the Lennox furnace as it is so ever quiet, quieter than we believed possible. Highly recommend both AtlasCare and the Lennnox furnace.

Approximate cost of services:
$7,910.00
1 of 1 people found this review helpful.
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Company Response

We love to hear this, thank you for sharing your experience with our AtlasCare team!

Michael
Michael
4 reviews Milton, ON
10/10

Furnace Tune up

I had a great experience with atlas and Jerry he was thorough and explained everything to me.

Approximate cost of services:
$27.00
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Company Response

Thank you, Michael!

Private User
Private User
Private User reviews Oakville, ON
10/10

Duct Cleaning

Moved into a 20 year old home weeks ago and believed duct cleaning was likely in required. Hired Atlas, but when the tech arrived he indicated that the ducts had been cleaned only six months ago. I was very happy for his honesty and professionalism. Thank you Randy at Atlas for your integrity and friendly manner. Atlas will get the call the next time I need HVAC services.

Approximate cost of services:
$0.00
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Company Response

Thank you for your review - we're glad you were able to experience AtlasCare's service we pride ourselves on!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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