I had called 4 different appliance repair people to fix my dryer -- one person was going on holiday, one was too busy, and the others never bothered to call or email back. Aubrey came to look at the dryer the same day. He brought a blanket to lay down to protect my floors, and he set about fixing the dryer. He showed me what was wrong, fixed it, asked for my vacuum, cleaned up all the bits and pieces as well, and the dryer was as good as new. He gave some advice about venting, and also warned about my clothes washer, saying he knew the model and it would require some babying to make it last. I was impressed from start to finish, and would cheerfully use Aubrey's services again, or recommend him to others.