Avenue Road Roofing

Roofing
Toronto ON M6B 1P8
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Avenue Road Roofing
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94%

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Reviews for Avenue Road Roofing

Average customer rating:
9.5 10 (543 reviews)

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Marcos da Silva in Little Italy
Marcos da Silva in Little Italy
5 reviews Toronto, ON
0/10

Bay Window Roof

Avenue Road Roofing completely disappinted me this second time around. They did not listen to the job request and ended up coming back several times to rectify finising and design problems. Additionally they overcharged for the job and then had the excuse to say the inflated price was due to their high overhead. They charged me extra for the facia and soffits and said that was not included in the original estimate which was completely surprising. This was very dissapointed, previously Avenue Road Roofing had done an amazing job - I think they are lacking the same customer service they used to have and are now completely obsessed with the bottom line - making money. I will never use or recommend them ever again.

Approximate cost of services:
$2,300.00
3 of 3 people found this review helpful.
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Company Response

Thank you for your feedback. We did install the Bay roof window and the fascia and soffit were an oversight in the estimating process. However in recognizing this, Avenue Road Roofing paid for half the cost of this addition, which was agreed by Mr. Da Silva. We are also in communication with him and are installing some wall flashing for this customer at no extra cost to him. To say we are obsessed with the bottom line isn't the case. We strive for customer satisfaction and do what we can should an issue arise. Unfortunately this job did not go as smooth as we intended for it to do, however, we have put much time and effort in correcting the situation.
Avenue Road Roofing

margolese Lawrence Park
margolese Lawrence Park
19 reviews North York, ON
10/10

Full roof replacement & Skylights

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have waited far tar too long to thank your company for a series of jobs that were done extremely well.

After moving into our most recent home, we found a water leak in the basement that came from an unknown source. One company told me that it was coming from ground water flowing below the house, since the water only came in when it rained heavily. Another company told me that it was not a roofing issue and that I needed to replace the weeping tiles. The company that prides themselves on being on television weekly told me that there was nothing wrong with the roof and to look for the water problem elsewhere.

After calling in a number of people to solve the problem, I spoke with B.W. Wyatt and found him to be the most resourceful person I have ever met. He went onto the roof, took pictures inside my attic and then showed me a series of problems on his computer. He found that the water in the basement was coming from an incorrect cap on the roof and that the roof was installed incorrectly. I knew that there was a problem with the roof, since I know that you don't place wood shakes on top of asphalt shingles and he confirmed this fact.

In short, your company completely replaced my roof and I am more than completely satisfied. You also replaced four skylights, after installing an opening one the other day.

While it may be true, Avenue Road Roofing charges more than many other companies, it is also true that you get what you pay for in life.

My neighbours were all very impressed with the work and have asked my if I would recommend your company. In a word, yes. I work with various trades on a daily basis and they all told me that they work was well done.

Thank you again to B.W. for finding the problem, for coming out in the pouring rain to check on things for me and to all of your capable workers.

Approximate cost of services:
$32,000.00
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Company Response

No time like the present. Thank you for taking the time to post this. Your recommendation means alot.
Cynthia P. (Executive Assistant) Avenue Road Roofing

Paul in Toronto
Paul in Toronto
6 reviews Toronto, ON
10/10

Shingle and flat roof replacement

On the day of closing, the roof on our new home was leaking. I called 3 contractors: One told me the soonest they could make it was within 1 week, the other said "Don't worry, I'll be there over the next few days." Avenue Road Roofing sent their Small Repair crew immediately. They put a tarp over my leak to prevent further damage before I even signed a contract with them. They aren't the cheapest, but they deliver on their guarantee. The crew that were finally dispatched to complete the repair and re-shingle were competent, quick, courteous and careful. I would use them again in a flash. Highly recommend.

Approximate cost of services:
$10,500.00
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Company Response

Thank you for your kind words. I'm glad we were able to help.
Cynthia P. (Executive Assistant) Avenue Road Roofing

Mississauga
Mississauga
1 review Mississauga, ON
10/10

Shingle Roof Replacement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I am writing in response to your "How did we do?" letter sent after the roof install at my residence. Your staff was great from the beginning with S. the estimator to T.D. the follow up repair man. The ladies on the phone (B.A.) and also the crew did there very best. The price was right as well. Thanks again and I will certainly recommend your company to anyone who will listen. To answer your question you all did very well indeed.

Approximate cost of services:
$7,700.00
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Company Response

Thank you for the recommendation.
Cynthia P. (Executive Assistant) Avenue Road Roofing

carm
carm
3 reviews Mississauga, ON
10/10

roofing

An excellent job was done an completed on time and on budget. Very happy with the quality of workmanship and the crew cleaned up after the job and were courteous. Would definitely recommend. Have heard horror stories of other companies and glad I went with this one.

Approximate cost of services:
$10,000.00
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susanne holunga in York
susanne holunga in York
1 review York, ON
10/10

Premature aging of roof

The last time i wrote about Avenue Road Roofing, I had a complaint about the BP Rampart shingles that they used on my roof. After very successful negotiations, they agreed that the shingles were faulty and fixed my roofing problem. BP did nothing, nor did they acknowledge that theshinges were faulty. Out of 10, I give them 10 for both satisfaction and recommendation. For sure, Avenue Road Roofing has lived up up to its reputation as the number 1 roofing company in the city. Thank you for your help and support.

Review has 1 previous version
Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your kind words. It’s been our pleasure to work with you on this and I’m very glad that we were able to resolve this in a satisfactory manner.
Cynthia P.
(Executive Assistant)
Avenue Road Roofing

C.M.
C.M.
1 review Markham, ON
10/10

Repairs

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

To whom it may Concern, I want to thank you for the excellent service we received from your company. We discovered we had missing shingles on our roof when the rain started coming into our house last night. We called your company due to a friends recommendation, signs in the neighbourhood, and an A+ rating with the Better Business Bureau. We will recommend your company because of the great service we received. All our calls, even the after-hours calls, were returned promptly and professionally by M. I.M. came out early the next day, inspected our whole roof, fixed the problem and relieved our stress, all before the rain fell again, and at a reasonable cost. thank you again for great service. We will definately recomment your company in the future.

Approximate cost of services:
$1,000.00
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Company Response

Thank you kindly. We look forward to servicing you in the future.

Avenue Road Roofing

Sandy, ON
Sandy, ON
5 reviews Etobicoke, ON
10/10

Repair

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have been meaning to write to you for the past three weeks in regards to the service that was provided to us by R.F.My husband and I are extremely pleased with the service we were provided from RF. We had issues with our neighbours and leaking downspout causeing them concern.. Our urgent need to have those issues addressed were met in a timely,professional and honest manner. R.F. was very patient and understanding with our requests and our several phone calls to him as our neighbour was causing us grief every minute of the day. You can really tell when someone is proud of their work and proud of the company they represent. We rarely have an opportunity to write about someone and give praise to them and the job they do but when it is deserved,as in this case it's only fair their employer should know and recognize thier efforts (were sure that you do).Congratulations to you Avenue Road for doing a great job hiring these fine employees such as RF. He is a great guy and we wish him all the best in his future endeavours! thank you for servicing our home. You will definately have our business for years to come.

Approximate cost of services:
$360.00
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Company Response

Thank you, those kind words are appreciated.

Avenue Road Roofing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avenue Road Roofing

Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
SPECIALITIES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
WEBSITE
https://www.avenueroadroofing.com
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LICENSES
Dun and Bradstreet, ACMO,CCI,Certified installers for Certainteed, IKO, Velux and other leading
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
YES
WRITTEN CONTRACT
Yes
WARRANTY TERMS
VARIES
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