Bath Emporium

Bathroom & Kitchen - Fixtures & Accessories
5 Shields Ct Markham ON L3R 0G3
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61%

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Reviews by rating (past 12 months)

Reviews for Bath Emporium

Average customer rating:
6.2 10 (52 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

Excellent customer service

I called over 10 companies in Toronto trying to find LED mirrors. Bath Emporium had the best price. I needed 2 mirrors, they only had 1 and then found another. They called me back quickly and were able to provide excellent service. Called me the day after I picked up my purchase to ask if I am happy with the mirrors. Muskan was fantastic, followed up and quickly responded to al my questions.

Approximate cost of services:
$4,000.00
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Michelle in Toronto
Michelle in Toronto
0 reviews Toronto, ON
0/10

Where's my refund!?

Paid for a part and picked it up. The part was incomplete so we returned it and was assured the refund would be processed. Now a few weeks and 4+ emails later, we have no refund and no part. Terrible TERRIBLE service.

Approximate cost of services:
$70.00
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Simon in Toronto
Simon in Toronto
1 review Toronto, ON
0/10

Sold me a broken bathtub

These guys don't stand behind what they sell.

Bought a $1700 bath tub from them less than a month ago. We finally have the contractors come in today and when we took it out of the box we noticed that the bottom was chipped in 2 locations. These were at the bottom so I couldn’t see them without taking them out of the box, so they went unnoticed until today. Called the company and was essentially told “tough luck, we have a policy that customers are responsible for damage after 24 hours. We can refer you to a repair guy and you can fix it on your dime”.

Approximate cost of services:
$1,700.00
2 of 2 people found this review helpful.
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Private
Private
0 reviews Mississauga, ON
0/10

Renovation

HORRIBLE EXPERIENCE
Stay away from this place...
We are doing renovations on our home and found this business through instagram and at first impressed with the craftsmanship and quality of their items. HOWEVER, unfortunately our experience with Bath Emporium was extremely horrible!! I purchased a toilets, a vanity and various other accessories (faucets etc.) mid April with a estimate delivery between 3 to 4 weeks. I STILL HAVE NOT RECEIVED THE TOILETS.. and it is now July. Our vanity only just came last week eventhough we were told it would only take a few weeks. Mind you this order was placed in April! The vanity had multiple scratches and a dent on the side. We requested a refund as we're already extremely fed up with BE services and customer service. The gentleman I spoke to was extremely rude and when I later spoke to the manager Jazmeet we were to contact the manufacturer and it wasn't their problem (seriously so rude and ridiculous).
The faucets were damaged and the other items were pretty low quality. They have no respect for theis customers, they NEVER call me to let me know about my product (updates on toilets), I was the one going after information. At this point I requested a refund however they are NOW they are refusing to give me my money back saying that they cannot cancel the order and they are not responsible for the factory delay. Absolutely ridiculously rude, disorganized and dishonest service. I'm extremely annoyed and would absolutely not recommend this place to anyone. I wish I looked at all the reviews prior to placing an order with them. Save your time and money and don't do business with this place.

Approximate cost of services:
$100,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Markham, ON
2/10

Bathroom Renovation

We purchased all our toilets, bath tub, accessories, etc., and when we left the showroom after making the sale felt confident.....that did not last long. Changes to order started, delays that ended up costing us more with the contractors because of Bath Emporium not coming through for us. Will never recommend them to anyone --- that is a given!

Approximate cost of services:
$17,000.00
2 of 2 people found this review helpful.
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Teresa
Teresa
1 review Toronto, ON
0/10

Bathroom plumbing fixture

Never ever ever buy from this company. I promise you, you will waste your time, your energy, your MONEY with these people. They are not honest. You place an order for one thing, you receive the other and with weeks of delay. Do not buy from them. They ripped me off. They speak rudely to their customers and have zero customer service. Save yourself.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Markham, ON
2/10

Do not trust them to manage any type of project

Totally unorganized, no project management skills and just a bunch of amateurs. They will misled you and overpromise. They have a great selection of quality products for baths and kitchen. thats all!. Do not trust them for installation of any kind, they use unqualified trades with substandard works.

Approximate cost of services:
$100,000.00
3 of 3 people found this review helpful.
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LIYF1015
LIYF1015
1 review Toronto, ON
0/10

Horrible experience

Never ever buy from BATH EMPORIUM. I ordered lots of bathroom supplies from them. They refused give me all. They refused to prove they give all supplies to me by sending papers I signed. They want me reorder 9 staffs at $1609. LEAVE FAR AWAY From BATH EMPORIUM.

Approximate cost of services:
$1,800.00
3 of 3 people found this review helpful.
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Monique in Brampton
Monique in Brampton
1 review Richmond Hill, ON
0/10

Worst experience, Never use them

NEVER EVER DEAL WITH BATH EMPORIUM! They knew my situation that I was ordering a slider shower door and did not mention the bar would hit me on forehead and I am only 5’ 2”. If it did not act like the demo, they could have told me. Do you know the bar will be in the middle of the walk through? I would have gone to a swivel door instead. They only wanted to sell me another entire unit for $1950. I saw tons of negative complaints after. Silly me. Stay away from them.

Approximate cost of services:
$1,650.00
3 of 3 people found this review helpful.
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Catherine
Catherine
1 review Uxbridge, ON
10/10

Very pleased

Worked with Yolanda in choosing products for our bathroom reno. She was helpful, very knowledgeable and took the time to understand our project and guide us suitably. We would recommend Yolanda and certainly will return for future projects.

Approximate cost of services:
$6,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bath Emporium

Kitchen and bathroom design and accessories. Specializing in kitchen cabinets.
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