Bath Emporium

Bathroom & Kitchen - Fixtures & Accessories
5 Shields Ct Markham ON L3R 0G3
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HomeStars  >  Plumbing in Richmond Hill  >  Bath Emporium  >  New faucets
P & E in Stouffville
P & E in Stouffville
13 reviews STOUFFVILLE, ON
8/10

New faucets

We needed to purchase faucets for our kitchen and 3 bathrooms on quite a short timeline. In the end, we found what we needed but it wasn't the most smooth process.

The first rep that we dealt with was a little on the high and mighty end. The second rep was just lovely.

Long story short: we selected a kitchen faucet but it needed to be ordered from the manufacturer. 2 different reps told us that it was in stock and that it would be in the store within 2 days. Through no fault of their own, the product turned out to be on back order. Due to our tight deadline, it would have been nice if they talked to someone at the manufacturer to see if it really was available.

The manager was quite helpful though and was able to recommend a similar faucet that had just arrived that same day. He gave us a good price and everything worked out.

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Company Response

First of all, we THANK YOU for your business and sincerely apologize for the buying experience of not being the most smoothest. 'Excellent Customer Service' is something that we pride ourselves with and has been an integral part of our success. We will review your situation and make changes accordingly, so that your experience with us is pleasant and enjoyable in the future.