Stay away from this place...
We are doing renovations on our home and found this business through instagram and at first impressed with the craftsmanship and quality of their items. HOWEVER, unfortunately our experience with Bath Emporium was extremely horrible!! I purchased a toilets, a vanity and various other accessories (faucets etc.) mid April with a estimate delivery between 3 to 4 weeks. I STILL HAVE NOT RECEIVED THE TOILETS.. and it is now July. Our vanity only just came last week eventhough we were told it would only take a few weeks. Mind you this order was placed in April! The vanity had multiple scratches and a dent on the side. We requested a refund as we're already extremely fed up with BE services and customer service. The gentleman I spoke to was extremely rude and when I later spoke to the manager Jazmeet we were to contact the manufacturer and it wasn't their problem (seriously so rude and ridiculous).
The faucets were damaged and the other items were pretty low quality. They have no respect for theis customers, they NEVER call me to let me know about my product (updates on toilets), I was the one going after information. At this point I requested a refund however they are NOW they are refusing to give me my money back saying that they cannot cancel the order and they are not responsible for the factory delay. Absolutely ridiculously rude, disorganized and dishonest service. I'm extremely annoyed and would absolutely not recommend this place to anyone. I wish I looked at all the reviews prior to placing an order with them. Save your time and money and don't do business with this place.
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