Note response below is not correct. We purchased our materials form them and had this experience. The fact that they would claim that I never purchased anything from them shows their complete lack of integrity.
We needed to begin our renovation as soon as possible and had a contractor lined up. We were looking for tiles etc. that were in stock and visited bath emporium on a Saturday.
Jodi from bath emporium committed to be able to provide tiles Thursday of that week. On Wednesday we called just to confirm the delivery and were told that the tiles were not available and that we would have to choose other tiles-I have no idea what would have happened if we assumed everything was OK.
On the phone we settled on an alternative tile that Jodi committed to 'courier' to us. At the end of the day we wondered why the tiles hadn't arrived and called. She said she 'could' send them fedex but that takes a day. I had to send my own same day courier to pick them up. The tiles she packed were the wrong ones. We repeatedly told her everything needed to arrive Monday morning.
Monday morning: contractor here, no materials. Called Jodi and she said there was no commitment to a time on monday and that she never committed to delivering either last week or this week. She accused me and my wife of not communicating and inventing commitments she made to us.
I strongly recommend against this supplier
- Approximate cost of services:
- Company Response
This particular customer did not buy any tiles from us. He simply wanted samples for which we obliged and let him take home some of our most popular colors. There weren’t any courier company involved in this whole episode!. The customer simply picked-it up with the understanding that he would bring it back, which he didn’t do.
Since this was a popular tile, we needed it back in order to show it to other customers who were visiting our showroom. And so, after repeated requests to kindly return it, we finally had to put our foot down and be firm with this customer, hence this whole story!