We had a leak coming in from our roof/chimney that we discovered when water began coming in through the kitchen ceiling. I noticed there was mortar missing in between the bricks in our chimney.
I went with Better Contracting over other roofers even though they were more expensive. The reason I went with them is because they assured me that they would replace the missing mortar between the bricks if they had to in order to repair the leak. They would also replace the flashing, shingles and apply caulking as well if needed. Other contractors would have replaced the flashing, shingles and caulking, but would not include the mortar in their work.
It took just under a week for someone to come out and do the work. But when they came out to do the work they didn't call ahead as I noted; so I wasn't home. It was after 5:30pm when the roofer came so it was pitch dark outside. All they did was apply some caulking around the chimney and left in under 45 minutes. They did not apply any mortar, they did not replace the flashing or shingles. They did not even remove the old caulking. I could have done this work myself while I was up on the ladder inspecting the bricks.
I've spent a few weeks now calling into the office to only get voicemails. When I finally got a call returned, I was told there is no warranty on the work but the leak was fixed. I was emailed a sideways photo of the work that was done (see attached). I'm not ready to spend more money repairing the drywall and insulation in the kitchen when I do not feel reassured that this leak has been fixed correctly. Even today no one has provided me an invoice for the work.
For a company that plasters Mike Holmes face all over it. They charge the Mike Holmes premium, but do not perform anywhere near his expectations and reputation of "Making it right". Come spring, I'm going to have to hire another roofing company to ensure the leak has been fixed correctly.
A follow up to this review.
Since posting the negative review, the company has contacted me and came by for another visit during the day. A second piece of flashing was added and more caulking to ensure the leak was fixed. They also provided me with the invoice from the original visit.