I have used Betz Pools for the design, construction and on-going pool maintenance and servicing on 3 concrete/gunite pools at 3 different homes over the past 15 years. In particular, I have a deep and long-standing relationship with Marc Luff, one of the owner-partners at Betz. Marc was the lead point person on my first design-build of a gunite pool, and we have had an excellent working relationship over the past 15 years.
Betz is, in my view and after significant due diligence, the best design-build, turnkey pool & landscape (both hard and soft landscape) firms in Ontario.
They are excellent at listening to clients' needs and demands at the initial planning stage and can provide complete turnkey solutions for creative and well-built pools, as well as all supporting hard and soft landscapes.
There is no doubt that Betz is not "cheap" nor a discount contractor. They may in fact be at a premium. Having said that, in my due diligence their premium is both reasonable and valuable as they have decades and decades of experience in building all types of inground pools.
I have found my experience with Betz to be outstanding across the organization. Their pool construction team are both courteous and neat, respecting the need at the end of each construction day to keep the immediate site as well as neighbours' properties as clean and tidy as possible under construction conditions.
There are a lot of bells and whistles that can be added to the back garden and swimming pool. I have found Marc Luff and his team to be very reasonable in what they promote and they have a good sense of their client, his or her needs as well as budget so as to provide clients with the best solution for a given budget.
I think Betz has consistently done an excellent job at executing the design and construction of our 3 pools and hard landscapes on time and on budget (always, however, weather dependent ... even Betz can't control bad weather days).
The construction of both pools and hard/soft landscapes is a very big expense in the context of a home and can add priceless enjoyment to a home. Consequently, great construction and design is not enough. Unless your a "do it yourself person" and have the time to do it (which I am not and do not), the ongoing service and maintenance of the pool and pool equipment is crucial for the ongoing enjoyment of your garden.
Brian Lilleberg at Betz on the service side is excellent and has provided me with "platinum" level service to trouble shoot and problem solve when issues arise.
Overall, I think Betz Pools is outstanding. And I like the fact that the management team is constantly trying to improve the quality and level of service.
This is a very significant investment. I've had plenty of people come to see our pool and back garden landscape as I'm happy to be a reference and source of referral business for Betz.