Betz Pools

Swimming Pools, Spas & Hot Tubs
5688 Main St Whitchurch Stouffville ON L4A 2T1
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76%

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Reviews for Betz Pools

Average customer rating:
8.3 10 (46 reviews)

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FreckleyGirl in Toronto
FreckleyGirl in Toronto
1 review Whitchurch-Stouffville, ON
10/10

New Pool & Deck

From the first call with Marc Luff, I was impressed by how he and his staff were able to understand and deliver what I was looking for from my backyard. The installation crew was professional, friendly and did what they promised, when they promised it. Marc was always available for my questions (of which were many, and not always good ones) which reinforced for me that I was working with the best company in the business.

I can't forget to mention the incredible Operations and Support team at Betz Pools as they were fantastic to work with as well.

Overall, I would (and have multiple times already) confidently recommend Marc and his team to anyone looking to make their backyard into a dream come true.

Approximate cost of services:
$50,000.00
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Kaan in Englewood
Kaan in Englewood
1 review Whitby, ON
10/10

New Pool

After many consultations with various pool companies, we selected Betz Pools. Marc at Betz Pools spent time with us on various options, worked within our budget, executed flawlessly on commitments and really listened to what we as the homeowner wanted versus other pool companies pushing their design. After the contract was signed, Betz Pools took care of everything from A to Z, including permits and working with the home builder (new house and therefore, neighborhood was not assumed by city). The crew and staff at Betz pool were and are extremely courteous, professional and even took an extra few minutes to answer and address any questions I had during and after the construction of the pool. Extremely pleased with the level of detail and focus on the finished product, no cutting corners and exceeded my expectations from beginning to end. Calling the head office to schedule appointments, order pool chemicals and general inquiries is what also sets Betz Pools apart from others. Highly recommend anyone considering a pool to speak with Marc at Betz and put your trust in a company that will exceed your expectations. Happy to be a reference for Betz and to show off my pool and speak with prospective pool buyers. Cheers and well done Betz, you got a customer for life.

Approximate cost of services:
$65,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Markham, ON
0/10

Poor Service.

Service - one simple request - provide me with consistent care so that same people come to service pool. Result - different techs, some man handling the equipment so now have many valves damaged beyond repair. This request was agreed upon at the beginning of the relationship 3 years ago. Same troubles every year. Prepaid my opening this season, had 3 different teams come out. Water constantly leaked, thought would be a costly repair, found the first team had not opened it properly, they forgot to close the cap on the drain in one of the skimmers. Imagine 2 garden hoses open for 2 weeks worth of water!! Would like to discuss my concerns with owner Mr. Betz

Approximate cost of services:
$700.00
3 of 3 people found this review helpful.
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Company Response

Dear Betz Customer,
I am sorry to hear that you have been having difficulties, we take our commitment to strong customer service very seriously. Mr. Betz would be pleased to talk to you if you kindly contact me and provide your name and contact number.
Dave Clark, Betz Pools Customer Relations
Tel: 416-340-1000
Email: dc@soulutions.ca
Dear Betz Customer,
Since we have not heard from you we cannot be 100% sure who you are, but we did receive a similar anonymous complaint on a different website in June and have concluded that your initials are probably K.N. As we stated on the other website, Mr. Betz would be pleased to speak to you and you are welcome to call him at the number below. In the meantime, I wish to point out that your pool, which was built by a landscaper not a pool builder, is substandard in many ways. It has unconventional plumbing which makes it very difficult to service. The main drain leaks and should remain plugged. The one-piece plastic valves are difficult to operate, and if one of the handles does happen to break, the handle cannot be replaced as they can with conventional pool valves. After trying our best to provide good service for three seasons, we recently offered you a partial refund and mutually agreed that you would find a different pool service provider. We thank you for your patronage.
Matt Michell, Service Manager – Betz Pools
Tel: 905-640-1424

Peter G from Richmond Hill
Peter G from Richmond Hill
1 review Richmond Hill, ON
10/10

Vinyl pool, landscaping and more

Betz is finishing my pool this week and I couldn't be happier. Everything from the pool, to the landscaping, night lighting, etc, looks fantastic. There's a reason Betz is known as the absolute best pool company in the business. All crews involved with the project were friendly and courteous. Marc Luff, Paul, Doug, Dave, Jason, Mark, Jessica, Carol-Ann, Jeff, Scott, Tony, and everybody else that I'm forgetting - keep up the great work! It's good to know that there are contractors that actually care about their customers.

Approximate cost of services:
$150,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Martin Saipe from Toronto
Martin Saipe from Toronto
1 review Toronto, ON
10/10

Backyard landscaping and pool

After shopping around, we decided to retain Betz to transform our backyard in the fall of 2014. We are very happy with the results and the service we continue to receive. No complex project is ever smooth and ours was no exception. That being said, the Betz team (especially Marc Luff) were and continue to be extremely responsive and helpful.

Approximate cost of services:
$1.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Ruchama joseph from Toronto
Ruchama joseph from Toronto
1 review Toronto, ON
10/10

Pool and landscaping

When we built our home in 2013 we used Betz pools to install our pool and do the landscaping for both our front and back yard as well as over see our swing set construction and inground trampoline .We are truly happy with the work that they did . From the very beginning Marc luff from Betz pools was extremely helpful with ideas and strategies to make our dream come true back yard a reality ! We are enjoying our oasis in the city very much!! And if anything arises Marc is just a phone call away helping out to fix any problem that may arise . I am very happy with the service that Betz provides and I would highly recommend anyone to use this company .We are truly grateful to Marc luff and the whole Betz pools team for the spectacular job they did!!

Approximate cost of services:
$200,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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trevor byrne in Toronto
trevor byrne in Toronto
7 reviews Toronto, ON

First Review

10/10

pool service

We have been a client for the last 4 years and this season the pool opening was delayed after one issue after another cropped up but happily Betz after being notified about the issues came to the rescue. Marvin Betz, the owner got involved personally and all ended well and now we have a beautiful pool ready for BBQ's for the upcoming weekend. Good company, Great service. Highly recommended.

Review has 1 previous version
Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Hire staff that follow up on their service staff that visits are being done as scheduled and that the staff are actually doing the work. We have had to repeatedly ask Customer service to send their staff back because the scheduled work was not done on the last visit.
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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m from North York
m from North York
2 reviews North York, ON
4/10

Pool Servicing &

We hired Betz to install a pool in 2013 and do landscaping as part of the installation. The initial install was very good but the landscaping involved fixing our front steps this work was not good and has to be completely redone. We also had a Badu Jet installed with the pool and it has stopped working - as another reviewer mentioned we are now waiting for someone to come look at it to fix it. Betz seems very good on the initial install but really struggles with maintenance.

Approximate cost of services:
$100,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
5 of 5 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Betz Pools

For over 80 years Betz Pools has been Ontario’s premium designer and builder of custom in-ground concrete & vinyl pools and spas. We also specialize in pool renovation, landscaping, pool service & repairs and are an authorized dealer for Generac standby generators. Betz Pools is now the leading source for turn-key Total Backyard Design Projects and is proud to have scores of regional and national awards to its credit. Betz also operates a swimming pool and spa supplies store with water testing, chemicals, pool toys, accessories, acrylic spas, barbecues and everything you need for backyard fun.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Swimming pool & spa design and construction ● Landscape design and construction ● Total backyard project design and construction ● Pool & spa renovation ● Indoor pool design and construction ● Pool & spa opening & closing, weekly service, leak detection and repairs ● Turn-key project management ● Permit applications
SPECIALITIES
Superior “Dry Gunite” process on custom concrete pools, spas & water features ● Superior “X-brace” construction on custom vinyl pools ● Premium Pebble Crete and selection of crushed aggregate interior finishes ● Selection of unique glass and porcelain tiles ● Proprietary techniques for infinity, zero edge and perimeter overflow pools & spas ● Custom tanning shelves/toddler play areas, underwater benches & swimouts ● Finest quality Wiarton Eramosa flagstone for coping, patios and ledgerock walls ● Selection of premium materials for patios & decks (natural flagstone, architectural stamped concrete, acid etched concrete, interlocking stone/brick, Ipe hardwood) ● Custom rock features, sheer descent waterfalls and water accents ● Leading-edge design, craftsmanship and materials for custom structures (cabanas, outdoor kitchens, pergolas, shade structures, outdoor living rooms, patio walkouts, landscaping screens, retaining walls) ● Unique custom design and materials for railings, fences & gates (glass, Ipe hardwood, cedar, composites, wrought iron) ● Custom built-in natural gas fire features ● Custom irrigation and LED night lighting systems ● State-of-the-art Jandy control systems
WEBSITE
http://www.betzpools.com
YEAR ESTABLISHED
1940
NUMBER OF EMPLOYEES
120
LICENSES
Landscape Architect (OALA)
MEMBERSHIPS
Pool & Hot Tub Council of Canada, Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-Year all-inclusive guarantee available
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.