Betz Pools

Swimming Pools, Spas & Hot Tubs
5688 Main St Whitchurch Stouffville ON L4A 2T1
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76%

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Reviews for Betz Pools

Average customer rating:
8.3 10 (46 reviews)

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Lesley from Whitby
Lesley from Whitby
1 review Whitby, ON
10/10

Pool & Patio Construction

Fulfilling a deep desire to have a backyard pool we chose Betz as we had heard that they were one of the very best in the Pool Industry. Our experience with them was top tier from day one. Our Sales Rep Mark Luff was professional, knowledgeable and very accommodating and always made himself available upon request. All staff and crew who worked on the job were supportive, very courteous and highly skilled resulting in delivering a product that surpassed our expectations.
During the construction phase all crews were punctual, never looking at the clock even working late into the evening when necessary as there were the occasional rain delays. They were always very mindful of our neighbours and cleaned the surroundings including sidewalks and roadways at the end of the work day. So much so that our neighbours commented how respectful they were. They always secured all work related equipment ensuring that the site was safe.
We now have the backyard oasis of our dreams and have been able to share it with family and friends who have heaped nothing but praise......the immediate response always being WOW this is outstanding/amazing!!! We are extremely happy and are very eager to recommend Betz to anyone thinking about installing a pool. It's now been approximately 2 months since job completion and even now Mark still checks on us from time to time to ensure that everything is running smoothly!!!! We give them a 10 out of 10!

Approximate cost of services:
$120,000.00
Any advice to offer fellow homeowners facing a similar project?
Do your homework and be prepared for the initial consultation so that that the Sales Rep will know what your dreams and expectations are. Especially be open regarding your budget for the project.
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Derek from Whitchurch-stouffville
Derek from Whitchurch-stouffville
1 review Whitchurch-Stouffville, ON
10/10

Vinyl Pool Liner

We recently replaced the tired and dated looking vinyl liner in our 20 X 40 inground pool. After contacting some local pool companies we decided to go with Betz Pools. From the initial contact to the on-time installation, our sales person was extremely knowledgeable and very patient. Initially we were unsure about what colour/pattern to pick, so we went with the advice of our rep and chose a darker pebble pattern - we couldn't be happier with the outcome. I would highly recommend using Betz Pools for any of your pool needs.

Approximate cost of services:
$6,000.00
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Brandon from Whitchurch-stouffville
Brandon from Whitchurch-stouffville
1 review Whitchurch-Stouffville, ON
10/10

new pool and backyard design

From the initial meeting with Marc to discuss several potential plans for our new vinyl pool, landscaping and concrete patio design, our experience with Betz was first class. Whether it was the honest advice we received on what works and what is not necessary in the never-ending world of upgrades, gadgets and various other options or the professional dealings that Betz provided with our neighbours to ensure smooth relations during the construction phase of the project, we had absolutely no complaints and would recommend the company to friends and family. In a remarkably short time our backyard was transformed into something beyond our expectations and we’ve been happy to show off the great results to anyone considering a vinyl pool by Betz.

Approximate cost of services:
$65,000.00
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Michelle Speers from Oshawa
Michelle Speers from Oshawa
2 reviews Oshawa, ON
8/10

quotation for pool repair, pool repair products

reliable, on time for quote. competitively priced. able to provide a specialized service for marblelite pool repair. offer products for sale to do it yourself too. couldn't find these materials anywhere else.

Approximate cost of services:
$1,000.00
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DAn Zbacnik in North york
DAn Zbacnik in North york
1 review NORTH YORK, ON
1/10

Custom Pool build and Landscaping

This project was a disaster. They "completed" the work this year which is 3 years after they started. (in quotes because it's still not 100% complete). In all fairness however, we were using the pool in the first summer. They sold too many projects and couldn't deliver on these.

As timelines started slipping, I started withholding payments. That was one way of getting some attention from them. They immediately put a lien on my house. A clear abuse of power on their part as I was paying when they completed work. I always intended to pay and I did. So the legal process was additional expense I really didn't appreciate. Good way to treat your customers!

Betz uses contracts for most of the work. After speaking to a few of these folks, it's clear that Betz negotiates them to a very low cost and Betz takes a very high mark-up. The contractors are left cutting corners to make money off the deal.

After 3 years, I'm still having issues with my irrigation system and my backyard deck glass railings. I now have a worse irrigation system than when I started. The company for the railings is completely unresponsive and even Betz can't get them to get back to us. We decided to take matters in our own hands since nothing was moving with Betz. They only respond when they want their money.

They finally removed the lien on the house and we came to an agreement on the total cost.

I DO NOT recommend Betz to anyone. If you use them it's because of the reputation they have built and are quickly eroding.

Save some money and use anyone else!

Approximate cost of services:
$300,000.00
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Company Response

Mr. Z: We are very sorry that you are disappointed by your experience with Betz. It was especially difficult for pool construction in the spring of 2011. Environment Canada recorded it as one of the wettest on record. In spite of this, we were relieved that your pool was open for swimming by the end of June (we had promised you mid-June). We do admit there were some difficulties with the project, but wish to point out that some of them were the result of you requesting changes after the plans had been approved and the installation commenced. We are pleased now that the project is complete and a satisfactory resolution has been reached. Frank Blanchet, Betz Pools

Jonathan in North york
Jonathan in North york
5 reviews North York, ON
8/10

General Pool Maintenance

THey do my pool opening and closing and weekly maintenance. No complaints although sometimes they rush the job and I have had them come back to reclean. (When I have complained, they come right back, no questions asked).

Would highly recommend them for your pool.

Approximate cost of services:
$2,000.00
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Ron Carlton in Stouffville
Ron Carlton in Stouffville
1 review Whitchurch-Stouffville, ON
10/10

Concrete Pool

Betz constructed our concrete pool to the exact shape and size we wanted. Thanks to Betz, we have enjoyed years of fun and entertaining in our back yard with the focus being the pool

Review has 1 previous version
Approximate cost of services:
$90,000.00
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jennifer in the gta
jennifer in the gta
24 reviews Whitchurch Stouffville, ON
8/10

Water Analysis & product

Always professional and courteous. Sometimes more expensive but you get what you pay for...we had recently had a less then positive experience with another pool company and following that negative experience would definitely be willing to pay more for quality and to support local businesses.

Approximate cost of services:
$40.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Betz Pools

For over 80 years Betz Pools has been Ontario’s premium designer and builder of custom in-ground concrete & vinyl pools and spas. We also specialize in pool renovation, landscaping, pool service & repairs and are an authorized dealer for Generac standby generators. Betz Pools is now the leading source for turn-key Total Backyard Design Projects and is proud to have scores of regional and national awards to its credit. Betz also operates a swimming pool and spa supplies store with water testing, chemicals, pool toys, accessories, acrylic spas, barbecues and everything you need for backyard fun.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Swimming pool & spa design and construction ● Landscape design and construction ● Total backyard project design and construction ● Pool & spa renovation ● Indoor pool design and construction ● Pool & spa opening & closing, weekly service, leak detection and repairs ● Turn-key project management ● Permit applications
SPECIALITIES
Superior “Dry Gunite” process on custom concrete pools, spas & water features ● Superior “X-brace” construction on custom vinyl pools ● Premium Pebble Crete and selection of crushed aggregate interior finishes ● Selection of unique glass and porcelain tiles ● Proprietary techniques for infinity, zero edge and perimeter overflow pools & spas ● Custom tanning shelves/toddler play areas, underwater benches & swimouts ● Finest quality Wiarton Eramosa flagstone for coping, patios and ledgerock walls ● Selection of premium materials for patios & decks (natural flagstone, architectural stamped concrete, acid etched concrete, interlocking stone/brick, Ipe hardwood) ● Custom rock features, sheer descent waterfalls and water accents ● Leading-edge design, craftsmanship and materials for custom structures (cabanas, outdoor kitchens, pergolas, shade structures, outdoor living rooms, patio walkouts, landscaping screens, retaining walls) ● Unique custom design and materials for railings, fences & gates (glass, Ipe hardwood, cedar, composites, wrought iron) ● Custom built-in natural gas fire features ● Custom irrigation and LED night lighting systems ● State-of-the-art Jandy control systems
WEBSITE
http://www.betzpools.com
YEAR ESTABLISHED
1940
NUMBER OF EMPLOYEES
120
LICENSES
Landscape Architect (OALA)
MEMBERSHIPS
Pool & Hot Tub Council of Canada, Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-Year all-inclusive guarantee available
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.