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Brick The

Furniture
Mississauga ON L5R 4B7
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Reviews for Brick The

Average customer rating:
2.6 10 (42 reviews)

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RES in Toronto
RES in Toronto
13 reviews Scarborough, ON
3/10

Furniture and home theatre purchase for new condo

Visited the Brick in Scarborough (Warden and Eglinton)looking for living room furniture and a home theatre for our new condo. We had a clear idea of what we were looking for and the price range. Didn't experience any pushy sales people; staff were around and available but not "hovering". After browsing for awhile we found what we wanted. When we were ready we approached Bob, one of the nearby sales reps. Bob was exceptional. Very professional and personable. We were able to negotiate a great deal with him for all of our items (including a floor model we bought "as is"), and the classic "I'll need to clear this with the manager first" scenario only took a few minutes with absolutely no haggling. Three separate deliveries were arranged d/t stock availability and all were to be completed within the next four weeks, which worked well for us. Each delivery experience was completely different from the others. One delivery involved numerous phone calls to Bob and the management of the store on delivery day to locate the truck and to confirm whether our items were on it as we didn't hear anything from the driver at all as had been previously arranged. When I got sick of waiting, I called the store for assistance. Bob and his manager were stellar, going above and beyond to help me by contacting the warehouse and the driver themselves before giving me the contact information. When the truck finally did arrive, two guys with serious attitude literally threw our stuff on the living room floor and left it there (they didn't take their boots off, and the home theatre box was dropped and left on it's end) after telling us that they knew we'd "complained". Second delivery went a little more smoothly (different guys and this time they called and showed up slightly later than the stated time window). I then got a callfrom the warehouse a few days later. Our final item had arrived in stock earlier than planned, so an earlier delivery date was offered at our convenience (which we appreciated). The day was arranged, then it came and we heard nothing. Waited for a few hours then was on the verge of calling Bob again for help when the driver called from his cell to say he was in the lobby, could I meet him there? I went downstairs and saw the driver, looking exhausted and flustered, holding our glass entertainment system TV stand box in his hands (no cart, and he was having trouble keeping his grip on the box as it was very heavy, and wet/soggy at one end). Apparently he said was overbooked and was loading/unloading the truck and delivering by himself all day. Although it was now 9:30 p.m., he said he had 6 more deliveries to do. Were it not for his red "Brick" staff sweatshirt, I would not have believed he was from the Brick. We got the box safely up to the condo together. Suffice it to say, the Brick needs to work on bringing some consistency, care, communication and professionalism to its delivery department. Unfortunately (and despite a great sales experience) we won't do or recommend business with the Brick again because of their delivery experience. On another more positive note, the home theatre was not damaged, fortunately, and everything else arrived in good shape..

Approximate cost of services:
$4,000.00
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clara pestana
clara pestana
2 reviews Mississauga, ON
10/10

Dresser & Living room set

I bought a dresser at a reduced cost, which was on display on the Brick's showrrom.
It had a missing handle. I thought I would have to replace all the handles, but was surprised when the sales person said they would provide the handle. Which they did.
I had to order it and then go and pick-it-up, but it was worth it, and they were very pleasant about the entire thing.
It was a great experience.

Approximate cost of services:
$2,500.00
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nicehome
nicehome
3 reviews Mississauga, ON
8/10

sofa set

The customer service at The brick store are very friendly they tried so hard to fulfill my requirements. The only thing that I am a little bit disappointed is because I have to wait two months for my shipment to arrive.

Approximate cost of services:
$3,000.00
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Paul Milton
Paul Milton
1 review Milton, ON
8/10

sofa

Price was good as there was a sale on at the time. problem was with the delivery as the original date was delayed and had difficulties coordinating delivery after that.

Approximate cost of services:
$1,500.00
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Lisa in Joshua Creek
Lisa in Joshua Creek
1 review Oakville, ON
0/10

Purchase of major appliances

The Brick really needs to revamp their customer service protocols. I put a 50% deposit down on my purchase and when I requested a specific delivery date, they inputted a delivery date that was 2 weeks before the date I requested. I advised them that my newly constructed home will not be ready by the date they selected but they informed me that this is how their system works and all they had to do was manually observe the inventory stock. In this day and age of computers and technology, I found this to be absurb. I am very disappointed in the Brick and their service.

Approximate cost of services:
$12,000.00
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truw in milton
truw in milton
1 review Lytle, TX
2/10

fridge

I purchased a fridge from the Brick and I found the sales people to be extremely pushy....all they cared about was making a sale. They didnt really answer my questions nor did they offer me warranty on my fridge, which was needed.

Approximate cost of services:
$2,000.00
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Dior17 in Oakville
Dior17 in Oakville
1 review Oakville, ON
4/10

Furniture and Appliances

I get a builders discount at The Brick so I decided to take a look. The sales people DOG you and follow you around the entire time. It is almost as if they are assigned to follow you. I just want to be left alone to shop in peace! The one in Burlington is much better then the one in Mississauga. They should have some sort of company policy that stops the sales people from harassing you every step you take.

Approximate cost of services:
$4,000.00
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Stephanie in Hillsburgh
Stephanie in Hillsburgh
8 reviews Wellesley, ON
0/10

living room

Everytime you go into the brick they follow you around the whole store. Even when asked to be left alone, now someone else is learking over your shoulder. So I want to look and try out the furniture first. I just hate that. Stephanie

Approximate cost of services:
$2,500.00
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Cathy Etobicoke
Cathy Etobicoke
2 reviews Etobicoke, ON
0/10

furniture

When I was shopping for a sofa bed recently, I had very specific requirements that I outlined clearly to the salesperson. She proceded to show me every type of sofa except one that fit my requirements. I would have held her and her firm in a mch higher esteem if she had merely said "Sorry, we have nothing to fit your requirements". As a result, I will never purchase ANYTHING there!!! (PS..this was at the Dundas St. store in Mississauga...not available on your list)

Approximate cost of services:
$1,000.00
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Donna from Mississauga
Donna from Mississauga
1 review Mississauga, ON
10/10

Furniture

I was looking for living room furniture that was comfortable for relaxing yet durable for everyday use and still had design appeal. The Brick had a great selection and the customer service representatives were very helpful in assisting me with my choices. I have very happy with my purhase and would recommend them.

Approximate cost of services:
$1,500.00
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